Administration Officer

Activ Pathways; City Of Busselton; On-site; AUD 80,000 - 100,000; Full time

Job summary

A leading community support organisation is looking for a welcoming Access & Enquiry Officer in Busselton. In this full-time role, you will manage client and stakeholder inquiries, maintain an inclusive and accessible reception, and assist with a variety of administrative tasks. Strong communication skills and experience in a customer-facing role are essential. Enjoy benefits like salary packaging, discounts, and wellbeing support while contributing to the community. Apply now to join this purpose-driven team!

Benefits

Salary packaging options

Purchased leave options

Retailer discounts

University study discounts

24/7 wellbeing support

Referral bonus

Qualifications

• Good communication and interpersonal skills for engaging with clients, families, and stakeholders.
• Experience in reception, customer service, or client-facing roles.
• Organisational skills and attention to detail are vital.

Responsibilities

• Respond promptly to client and stakeholder enquiries via phone, email, and in-person.
• Maintain a welcoming and accessible reception environment.
• Assist with general administrative tasks including data entry and document handling.
• Provide support for fleet coordination and manage vehicle records.
• Process cash transactions and daily reconciliations.
• Work collaboratively to promote a positive team culture.
• Adhere to safety procedures for a safe environment.

Skills

Strong communication skills

Interpersonal skills

Organisational skills

Attention to detail

Customer service experience

Ability to multitask

Collaborative approach

Job description

Location: Busselton

Salary: $34.78 per hour Superannuation NFP salary packaging benefits

Employment status: Full Time (Part time considered)

Hey you!

genU is looking for a professional and welcoming Access & Enquiry Officer to be the first point of contact for clients families carers and service providers providing accurate guidance and a positive this role youll ensure enquiries are managed efficiently and empathetically while supporting smooth front-of-house and administrative operations across genU sites.

At genU were a profit-for-purpose organisation reinvesting our success back into programs to create real social impact. From disability and aged care support to community-focused initiatives were here to help people live their best lives.

We offer flexible hours though this role is based in the office

What you’ll do

As an Access & Enquiry Officer in our Access Support team you’ll :

• Respond promptly and professionally to client and stakeholder enquiries via phone email and in-person providing accurate information and appropriate referrals
• Maintain a welcoming inclusive and accessible reception environment across genU sites
• Assist with general administrative tasks including mail distribution data entry and document handling
• Provide support for fleet coordination ensuring vehicles are booked monitored and records are maintained
• Process cash transactions and daily reconciliations in line with organisational procedures and financial controls
• Deliver services consistently in alignment with genU's values contributing to continuous improvement initiatives
• Work collaboratively with colleagues to foster a positive team culture and cohesive service delivery
• Follow safety procedures and promote a safe respectful and healthy environment for clients visitors and staff

What you’ll bring

• Strong communication and interpersonal skills with the ability to engage professionally and empathetically with clients families and stakeholders
• Excellent organisational and administrative skills with attention to detail
• Experience in reception customer service or client-facing roles
• Ability to manage multiple tasks efficiently while maintaining a positive and professional demeanour
• Collaborative approach and willingness to contribute to a supportive team culture

(Youll also need an NDIS Worker Screening Check and Orientation Module Certificate but dont worry well help guide you through this.)

Bonus points for

• Experience in disability or aged care services
• Experience with cash handling or front-of-house financial processes

Why you’ll love working at genU

At genU our differences make us stronger. We celebrate all kinds of diversity and the unique perspectives each of us brings. Were committed to creating a welcoming safe and respectful space where everyone feels valued and can thrive.

You’ll also get

• Salary packaging - up to $15900 tax-free plus meal / entertainment benefits
• Purchased leave options - the ability to buy additional annual leave to support work-life balance and flexibility.
• Discounts - savings at 450 retailers including Coles Woolworths & JB Hi-Fi
• University Study Discount - Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University.
• Wellbeing support - 24 / 7 access to a holistic employee assistance program
• Referral bonus - bring great people with you and be rewarded

Ready to make a difference Click apply to complete your application.

Dont wait to apply! We are reviewing applications as they come in.

We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process please contact our team at Therese Cruise on or 08