Administration Assistant

Royal Automobile Club of Queensland; City of Moreton Bay; On-site; AUD 55,000 - 65,000; Full time

Job summary

A leading automotive services organization based in Moreton Bay is seeking an Administrative Assistant to provide essential support in its AutoServices division. This role includes a variety of responsibilities such as data entry, customer service, and team collaboration. The ideal candidate will demonstrate strong time management and communication skills, showcasing their ability to work independently and maintain flexibility in hours. The organization values diversity and inclusive practices, aiming to reflect the communities it serves.

Benefits

Financial benefits and discounts on various products

Paid volunteer leave

Flexible working and leave options

Health program discounts and wellbeing initiatives

In-house development programs and digital learning access

Qualifications

• Ability to work independently and take initiative with minimal supervision.
• Strong time management skills with an excellent attendance record.
• Flexible approach to working hours to meet business needs.
• Excellent communication skills and a customer-oriented mindset.

Responsibilities

• Provide comprehensive administrative support to ensure smooth business operations.
• Adhere to policies, procedures, and guidelines in all administrative tasks.
• Assist with data entry, documentation, filing, and other clerical duties as needed.
• Provide excellent customer services to members in person and over the phone.
• Handle incoming calls, emails, and inquiries with professionalism and efficiency.
• Collaborate with team members to streamline processes and improve efficiency.

Skills

Strong time management skills

Excellent communication skills

Ability to work independently

Customer-oriented mindset

Job description

Job Description - Administration Assistant (250001OT)

Job Description

Administration Assistant

Job Number: 250001OT

Description

Sales and Administration Assistant – AutoServices Lawnton

Are you looking for an exciting opportunity to showcase your administrative skills and contribute to the overall success of our AutoServices division? We are seeking a dedicated Administrative Support Specialist to join our team and provide essential administrative support across various functions at our Lawnton site.

Key responsibilities include but are not limited to:

• Provide comprehensive administrative support to ensure smooth business operations
• Adhere to policies, procedures, standards, and guidelines in all administrative tasks
• Assist with data entry, documentation, filing, and other clerical duties as needed
• Provide excellent customer services to members in person and over the phone
• Handle incoming calls, emails, and inquiries with professionalism and efficiency
• Collaborate with team members to streamline processes and improve efficiency

About you:

• Ability to work independently and take initiative with minimal supervision
• Strong time management skills with an excellent attendance record
• Flexible approach to working hours to meet business needs
• Excellent communication skills and a customer-oriented mindset

What we offer you:

At RACQ, we want you to succeed in work and life and feel supported to do good stuff daily. Whoever you are, wherever you’re from. Some of the good stuff our people have access to include:

Why join RACQ?

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2032. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

• Financial benefits and discounts on a range of banking, assistance and insurance products
• Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest.
• A range of flexible working and leave options, parental leave of 16 weeks, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
• Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such as annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP).
• Invest in your development with in-house development programs and access to an extensive digital learning platform.

Please Note:

to objectively and comprehensively assess your potential and suitability for the role, RACQ may require you to complete psychometric assessments and/or background checks (which may include working rights, professional references, employment history, qualification/education, professional membership, criminal history, credit, bankruptcy, watch list, politically exposed person, ASIC financial register, directorship and driving history checks) as part of the application process. Want to know exactly which background checks are needed for this role? Reach out to Human Resources at [e-mail].