Account Manager - Technical (HVAC/MEP)

CBRE Group, Inc.; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

CBRE Group, Inc. is seeking a Technical Account Manager to lead a multi-site portfolio across Australia.

You will oversee hard and soft services, drive PPM and reactive maintenance, and ensure delivery against contractual KPIs while remaining hands-on when required. Based in or operating across Sydney, you will manage client relationships, lead the on-account team, and coordinate with suppliers to achieve outcomes.

Qualifications

• HVAC/MEP background is essential.
• Strong stakeholder management and relationships with clients, contractors and internal teams.
• Proven experience leading and developing teams in a service delivery environment.
• Solid understanding of WHS legislation, regulatory requirements and safety standards.
• Financial budgeting, forecasting and reporting skills.
• Excellent written and verbal communication for sensitive stakeholder matters.

Responsibilities

• Lead day-to-day planning and scheduling for hard and soft services, ensuring KPIs are achieved.
• Own the account P&L, including budgeting, forecasting, cost control and financial reporting.
• Maintain strong client relationships through regular meetings and site inspections.
• Drive continuous improvement across the account using data and feedback to uplift outcomes.
• Develop and maintain account playbooks, SOPs and contingency plans.
• Ensure governance, risk and regulatory compliance across the portfolio.
• Lead, coach and develop the on-account team, including recruitment and performance management.
• Oversee contractor performance, inductions and site access requirements.

Skills

HVAC/MEP expertise

Stakeholder management

Team leadership

Financial acumen

Contractual/QA/QHSE knowledge

Tools

Maintenance management systems

MS Office

Job description

Location(s)

Technical Account Manager opportunity managing a multi-site portfolio across Australia

Do you have a HVAC/MEP background?

Join a growing business

Endless career progression opportunities

About the Role

Provide leadership, management and development of an agreed CBRE account, ensuring financial and operational commitments are met and exceeded, while supervising and coordinating system operations and end-to-end service delivery across hard and soft services. You will oversee PPM, reactive maintenance and minor project works, partnering with supply chain providers to achieve contractual outcomes, and remain operationally hands‑on when required while retaining full managerial accountability for performance, compliance and reporting.

What You'll Do:

• Lead day-to-day planning and scheduling for hard and soft services, ensuring service standards, KPIs and targets are achieved.
• Own the account P&L, including budgeting, forecasting, cost control and financial reporting.
• Maintain strong client relationships through regular meetings, site inspections and clear, solutions-focused communication.
• Drive a continuous improvement culture across the account, leveraging feedback, data and lessons learned to uplift service outcomes.
• Develop and maintain account playbooks/operations manuals, standard operating procedures, and emergency/contingency plans.
• Ensure statutory, policy and contractual compliance, including governance processes, risk registers and periodic gap analysis.
• Drive QHSE leadership across the account: implementation planning, reporting, incident management and alignment to client requirements.
• Lead, coach and develop the on-account team, including recruitment, performance management, training compliance and succession planning.
• Oversee contractor performance, inductions, permits and site access requirements; support continuous improvement and risk reduction.

What You'll Need:

• Qualified technical background (HVAC/MEP)
• Superior relationship-building and stakeholder management skills are paramount, including the ability to influence outcomes, manage expectations, resolve issues/conflict, and build trusted partnerships across clients, contractors and internal teams.
• Proven experience leading and developing teams in a service delivery environment.
• Strong understanding of Australian WHS legislation, essential services regulations, Building Code of Australia requirements and relevant Australian Standards.
• Sound financial acumen, including budgeting, forecasting and business analysis/reporting.
• Excellent written and verbal communication skills, with the ability to manage sensitive stakeholder matters professionally.
• Strong organisational and analytical capability; comfortable interpreting complex contracts and technical documentation.
• Working knowledge of architectural, electrical and mechanical building systems;
• Advanced Microsoft Office skills and experience using work order / maintenance management systems.
• Current driver’s licence.

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