Account Manager (Sydney)

Shoptalk; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Staff discounts

Dining vouchers

Job summary

EatClub is expanding its Sydney footprint and seeks an Account Manager to own a portfolio of restaurant partners, building trusted relationships and using data to guide decisions.

You will frequently visit partners in the field, help them succeed, review dashboards, plan interventions, and reduce churn while maximizing long-term value.

Qualifications

• 3+ years’ experience in Hospitality Sales or Account Management.
• Track record of upselling and growing revenue within existing accounts.
• Experience working to retention, churn reduction, or revenue-related goals.
• Strong organisational and communication skills, both in-person and in writing.
• Comfort balancing autonomy with structured ways of working.
• Confidence managing a portfolio across field and desk-based work.

Responsibilities

• Own and manage a portfolio of restaurant partners across your territory and drive growth.
• Lead onboarding, activation and optimisation for new partners and spot upsell opportunities.
• Monitor partner performance using dashboards and data insights to identify risks and opportunities.
• Visit partners in the field to strengthen relationships and reduce churn while collaborating with internal teams.
• Contribute to refining account management playbooks and reporting to scale the function.

Skills

Account Management

Sales

Retention & Churn

Communication

Organization

Field & Desk balance

Job description

About EatClub

At EatClub, we believe restaurants and bars are the beating heart of every city’s culture. Whether it's discovering a hidden gem, grabbing a late-night takeaway, or meeting friends for a drink, our mission is simple: help the hospitality industry thrive through smart, powerful tech.

Our platform helps over 4 million customers discover top restaurants and access real-time deals that save them up to 50% off the bill. We empower more than 8,000 venues to fill empty tables, increase foot traffic, and maximise revenue.

#1 app in Food & Drink and awarded Australia's Fastest Growing Tech Company by the AFR in 2025. Now is an exciting time to join our team. Initially co-founded by Marco Pierre White and leaders in the food tech scene, we're now a 150+ person scaleup that's growing fast and making waves in the industry.

Why You’ll Love Working With Us

• Join a high-growth, international business at an exciting stage of the AU expansion
• A balanced role combining autonomy, structure, and meaningful support
• Shape how the Account Management function grows and scales
• Work closely with high-quality restaurant partners, influencing their success
• Be part of a collaborative culture that values thoughtful execution and continuous improvement
• Staff discounts and dining vouchers to enjoy through EatClub

A Day-in-a-Life of our Account Manager

This role exists because we’re scaling quickly in Sydney. As an Account Manager at EatClub, you’ll act as the “mayor” of your patch, taking full ownership of your portfolio, building trusted relationships with restaurant operators, and using data to guide decisions.

Most days you’ll be in the field visiting partners, helping them succeed and unlocking growth opportunities, and you’ll review performance dashboards, plan interventions, and use your commercial judgment to reduce churn and maximise long-term value.

You’ll make smart, autonomous decisions while collaborating with internal teams to improve processes, campaigns, and reporting. Your work will directly impact partner success and EatClub's growth in your territory; you will own commercial success and shape the experience for both restaurants and their customers in the city.

On any given week, you will:

• Visit and build strong relationships with restaurant partners across your territory
• Monitor partner performance using dashboards and data insights
• Identify risks early and proactively reduce churn through consultative conversations
• Lead onboarding, activation, and optimisation for new partners
• Spot and deliver growth opportunities, including campaigns, upsells, and new features
• Balance field visits with desk-based planning and analysis
• Provide feedback and contribute ideas to improve account management processes and reporting
• Find new upsell and cross-sell opportunities
• Help the business generate new leads and grow your postcode

Types of projects you’ll be working on at EatClub…

• Owning and optimising a portfolio of restaurants for long-term retention and growth
• Designing and testing interventions to improve partner performance and satisfaction
• Collaborating with internal teams to refine account management playbooks and reporting
• Scaling efforts - shaping processes and workflows in a rapidly growing business
• Supporting new market launches and establishing local best practices

You have…

• 3+ years’ experience in Hospitality Sales or Account Management
• Track record of upselling and growing revenue within existing accounts
• Experience working to retention, churn reduction, or revenue-related goals
• Strong organisational and communication skills, both in-person and in writing
• Comfort balancing autonomy with structured ways of working
• Confidence managing a portfolio across field and desk-based work

It would be extra awesome if you also had…

• Experience in food tech, hospitality, marketplaces, or SaaS
• Established relationship in hospitality scene in Sydney
• Exposure to territory-based or field-led roles
• Enjoyment of data analysis and performance reporting
• Interest in process improvement and helping build scalable ways of working

You are…

• Curious, proactive, and confident in building relationships with partners
• Motivated to take ownership of outcomes while valuing support and collaboration
• Comfortable mixing partner-facing work with data analysis and planning
• Adaptable and effective in a scaling environment where processes are evolving
• Passionate about delivering real value to partners, not just ticking boxes

If you do a good job…

You’ll grow your territory’s portfolio, improve partner retention and performance, and have a visible impact on EatClub’s expansion in the AU. Your work will directly contribute to each city’s culture. Top performers will have opportunities to take on larger territories, lead new city launches, and shape how the Account Management function scales across the business.

Maybe this role is not for you if….

• You prefer fully structured processes with little room to influence outcomes
• You want purely desk-based or purely field-based work
• You’re uncomfortable using data to guide conversations with partners
• You’re not interested in improving how things are done over time

  If you're curious about what we're building, you're welcome to explore EatClub ahead of your interview. First-time users who choose to give it a try can use the code "ECAPPLY5" for an optional $5 voucher to test the experience. This is entirely voluntary and has no impact on your application or interview process.