Account Manager, SME & Growth, AU

Airwallex; Sydney; Sur place; AUD 110 000 - 160 000; Plein temps

Résumé du poste

Airwallex is seeking an Account Manager, SME & Growth to own the commercial relationship for a portfolio of ambitious Australian businesses. You will drive value across Airwallex’s product suite, including business accounts, payments, spend management and treasury.

You will build trusted, multi‑threaded relationships with founders, finance leaders and senior stakeholders, identify growth opportunities and lead strategic reviews to ensure customer success and long‑term partnerships.

Qualifications

• 5+ years of account management, relationship management or sales experience, ideally in a technical product or fintech.
• Proven track record of exceeding commercial targets and revenue KPIs.
• Strong consultative selling skills; can understand customer strategies and pains.
• Experience managing complex sales cycles including upsell and renewal.
• Experience with multi-product accounts and developing account strategies.
• Excellent English communication and stakeholder management skills.

Responsabilités

• Own and grow a portfolio of strategic SME and growth accounts.
• Build trusted, multi-threaded relationships with customer stakeholders, including founders and finance leaders.
• Develop deep understanding of each customer's business model, goals and growth plans.
• Lead regular strategic customer engagements, including account planning sessions and reviews.
• Identify, develop and close upsell, cross-sell and expansion opportunities.
• Proactively manage opportunities through the full commercial cycle from discovery to revenue realisation.
• Lead complex commercial negotiations, including bespoke agreements and multi-product solutions.
• Translate customer needs into viable solutions with internal teams on API/integration considerations.
• Use data to prioritise accounts, identify product whitespace and plan QBRs.
• Maintain disciplined pipeline management and accurate forecasting in Salesforce.

Connaissances

Account management

Relationship management

Sales

SaaS

Payments

Negotiation

Formation

Bachelor’s degree or equivalent

Outils

Salesforce

Description du poste

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

Attributes We Value

We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

You’re humble and collaborative; turn zero-to-one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.

As an Account Manager, SME & Growth, you will own the commercial relationship for a portfolio of ambitious Australian businesses. You will help customers get more value from Airwallex by understanding their goals, increasing product adoption, strengthening relationships and identifying opportunities for sustainable growth.

This is a strategic, consultative role combining account planning, customer engagement and end-to-end commercial ownership. You will work across Airwallex’s product suite, including business accounts, payments, spend management, treasury and API-enabled solutions. You will also partner closely with Sales, Customer Success, Product, Solutions, Operations, Risk and Compliance teams to deliver strong customer outcomes.

This role is based in Sydney or Melbourne.

Responsibilities

• Own and grow a portfolio of strategic SME and growth accounts, developing account plans that support retention, product adoption, relationship depth and revenue growth.
• Build trusted, multi-threaded relationships with customer stakeholders, including founders, finance leaders, operators and other senior decision-makers.
• Develop a deep understanding of each customer’s business model, industry, goals, pain points and growth plans, positioning Airwallex as a strategic partner.
• Lead regular strategic customer engagements, including account planning sessions, business reviews and growth conversations.
• Identify, develop and close upsell, cross-sell and expansion opportunities across Airwallex’s product suite.
• Proactively manage opportunities through the full commercial cycle, from discovery and solution design through negotiation, close, implementation and revenue realisation.
• Lead complex commercial negotiations, including bespoke commercial agreements, multi-product solutions and high-value expansion opportunities.
• Translate customer needs into compelling, commercially viable solutions, working with internal experts to understand technical requirements and API or integration considerations.
• Use customer, product and commercial data to prioritise your portfolio, identify product whitespace, build account strategies and develop effective QBRs.
• Maintain disciplined pipeline management and accurate forecasting in Salesforce, ensuring opportunities, next steps, risks and close plans are visible and actionable.
• Partner cross-functionally to resolve customer blockers, manage escalations and deliver a consistent customer experience.
• Share customer insights, product feedback and market intelligence to help improve internal processes, enablement and product outcomes.

We’re looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum qualifications

• 5+ years of experience in account management, relationship management or sales, ideally selling a technical product, SaaS platform, payments solution or other financial technology.
• A proven track record of exceeding commercial targets and consistently delivering against revenue, gross profit or other relevant KPIs.
• Strong consultative selling skills, with the ability to understand customer strategies and pain points, uncover opportunities and articulate compelling value propositions.
• Demonstrated experience managing complex sales cycles, including upsell, cross-sell, renewal or expansion opportunities from identification through close.
• Experience managing complex, multi-product accounts and developing account strategies that drive retention, adoption and expansion.
• Strong analytical and strategic skills, with the ability to use data to prioritise accounts, identify opportunities and build effective account plans and QBRs.
• Exceptional verbal and written English, with the ability to communicate confidently with technical, commercial and executive stakeholders.
• Strong negotiation, problem-solving, networking, relationship‑building and stakeholder management skills.
• Resilience, a positive attitude and a strong bias towards action when navigating customer or internal blockers.
• Strong technical aptitude, with the ability to understand complex product, integration and customer requirements.
• Bachelor’s degree or equivalent professional experience.

Preferred qualifications

• Experience working with customers in professional services, consulting, accounting, marketing, education, travel or healthcare.
• Experience in fintech, payments, SaaS or another fast-growing technology business.
• Familiarity with APIs, integrations or technical solution selling.
• Experience managing or selling products such as payments, foreign exchange, business accounts, cards, expense management, bill pay or treasury.
• Experience with Salesforce or a comparable CRM.
• Experience leading commercial negotiations involving multiple products, senior stakeholders, procurement, legal or other review processes.
• Experience using customer or transactional data to diagnose opportunities and improve account performance.
• Comfort operating in a high-growth environment with evolving priorities, high standards and meaningful ownership.
• A curious, commercially minded approach and a willingness to continuously deepen your product and industry knowledge.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.