Account Manager (FTC)New

DEPT; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible hybrid working policy

Early Finish Fridays

20 days paid holiday + public holidays

Birthday Leave

Annual Leave Purchase Scheme

12% Superannuation

Job summary

DEPT is a Growth Invention company at the intersection of technology and marketing, delivering digital campaigns for global clients from Sydney. The Account Manager role sits in the Global Studios team, overseeing a range of integrated campaigns and coordinating with Designers, Copywriters, and Developers to ensure profitable, high-integrity outputs.

The role focuses on managing client briefs, timelines, and budgets while maintaining strong client relationships and ensuring high-quality creative

Qualifications

• Experience delivering multi-channel marketing campaigns (digital, direct, email, banners).
• Highly organized with ability to manage multiple projects.
• Ambitious with strategic thinking to contribute to the agency.
• Ability to meet tight deadlines and manage schedules.
• Excellent oral and written communication skills.
• Strong client and supplier relationships.
• Basic understanding of financials to manage budgets.

Responsibilities

• Manage, draft and review client briefs.
• Ensure client deadlines are met across campaigns and liaise with the Account Director on capacity.
• Clarify questions with clients and communicate status and recommendations.
• Distill client feedback to designers and copywriters.
• Prioritise workloads and escalate when needed.
• Protect DEPT® brand values while meeting client requirements.
• Maintain knowledge of clients’ business and advise on best communications solutions.
• Build relationships with clients through meetings and reviews.
• Ensure campaigns deliver on time and on budget.

Skills

Highly organized

Strategic thinking

Project management

Communication skills

Team player

Relationship management

Tools

CRM software

Job description

This is a fixed-term contract initially until 31st December 2026, with the potential for extension.

Sydney hybrid

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients.

As an Account Manager you will be responsible for building strong relationships with clients while overseeing the delivery of a wide variety of integrated campaigns. You will be required to manage client briefs, plan, assign, review, and deploy creative as well as manage the overall agency workload in partnership with the rest of the team.

You will be working closely with Designers, Copywriters, Developers and other parts of the agency to ensure successful campaign deliveries; while maintaining agency profitability and a high level of creative integrity.

KEY RESPONSIBILITIES

• Manage, draft and review client briefs
• Ensure client deadlines are met across multiple campaigns and liaising with the Account Director on the teams capacity
• Liaise with clients, clarifying questions, managing expectations and proactively communicating status, updates or agency recommendations
• Clearly and effectively distill and transfer client feedback to designers, copywriters
• Prioritising workloads for the team, and escalating when needed
• Ensure client requirements are met whilst protecting DEPT® brand values
• Maintain a full understanding of the clients’ business, strategies, objectives, brand, audiences, and challenges, advising on the communications solution that best meets their needs, with the objective to becoming a trusted adviser
• Build excellent working relationships with key clients – by attending regular meetings, video conference calls, planning sessions, briefing meetings, and participating in evaluation reviews
• Ensure high standards are maintained and add value wherever possible
• Ensure success criteria are met and projects are delivered to time and to budget
• Maintain a good knowledge of all DEPT® products and services and actively promote them to clients
• Escalate to senior management with internal and external issues and events that might impact accounts positively or negatively
• Work with the team to determine and test creatives across client owned channels

WHAT WE ARE LOOKING FOR

• Experience delivering a broad range of multi-channel marketing communications including digital and direct, including email and banner experience
• Extremely organised, with the ability to manage multiple projects simultaneously
• You are ambitious with the ability to think strategically, contribute something new to the agency
• Ability to work within short timeframes and meet deadlines with ease and efficiency, successfully managing schedules and priorities
• Highly motivated to learn, grow and improve
• Personable, approachable demeanor and motivating team player
• Moderate understanding of production and interactive processes
• Excellent oral and written communication skills
• Superb planning and organisation ability
• Ability to manage and develop client and supplier relationships
• Basic understanding of financials to effectively manage budgets

WE OFFER

• A flexible hybrid working arrangement policy to enjoy the best of both worlds.
• Early Finish Fridays, kickstart your weekend early with alternating early-finish Fridays.
• 20 days of paid holiday each year, plus relevant public holidays.
• Doona Day - 1 additional day off paid leave each year to enjoy some downtime.
• Birthday Leave, 1 day paid day off each year to be taken during your birthday week.
• Annual Leave Purchase Scheme.
• 12% Superannuation Contribution.
• Access to dedicated mental health resources including sick & carer’s leave scheme, employee assistance programme and trained Mental Health First Aiders.
• Dept Allowance, a dedicated company contribution towards professional development.
• Long Service Leave, provided in accordance with relevant state legislation.
• Enhanced Parental Leave.
• Learning and Development, continuous growth opportunities through internal training, and "inspirational talks" guest speakers.
• Buddy Program, you will be paired with a 'Buddy' to help you navigate your first weeks' at DEPT®.
• A Certified BCorp Agency and is multi-award winning "Agency of the Year".
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• Global DEPT® Cares Month, an annual initiative where our teams donate their professional skills and time to support local charities and pr-bono projects.
• Talent Referral Scheme.

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

AI Disclosure

At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used.

DIVERSITY, EQUITY & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

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