Account Manager (FinTech) - NSW

CreditorWatch; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Fitness First gym membership

Barista coffee and meals

Phone credits $50/month

Wellness days

Monthly massages

Employee Share Scheme

Job summary

CreditorWatch, a leading Australian data and technology company, is seeking an Account Manager to drive net revenue retention across an existing customer portfolio. You will own renewals, lead value-led upsell and promote product adoption, strengthening long-term retention while expanding the portfolio.

The role reports to the Sales Manager and offers hybrid work from our Sydney CBD office. You should have 3+ years of SaaS sales experience, a customer-centric approach, and strong

Qualifications

• 3+ years sales experience as an Account Manager in tech/SaaS.
• Experience managing a portfolio of customers.

Responsibilities

• Own renewals and pricing discussions across an assigned portfolio.
• Drive upsell and multi-product penetration through usage-led conversations.
• Collaborate with BDMs to convert opportunities and ensure adoption.

Skills

Sales experience

Account management

CRM hygiene

Tools

CRM systems

Job description

So you might ask, who's CreditorWatch? Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.

As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections.

We were established in 2010 and most recently were named as one of AFR's Top 10 Best Places to Work as well as certified by Great Place to Work consecutively across 2022-2025.

We saw significant growth in 2025 and that's not about to change. We are on track to break records in 2026, scaling at pace, making this the perfect time to join CreditorWatch.

Our Purpose

Empower Australian businesses to trade confidently with their customers.

Our Mission

We aim to be number one in our industry by delivering unique data insights and innovative products.

Your Role & Team

The Account Manager plays a critical role in driving Net Revenue Retention (NRR) across an existing portfolio of customers. This role is accountable for contract renewals, value-led upsell, and product adoption, ensuring customers realise ongoing value from CreditorWatch's solutions while strengthening long-term retention and new product adoption.

The Account Executive owns commercial outcomes post-sale, acting as the primary commercial contact for renewals and expansion. You will identify growth opportunities through usage, Apply Easy adoption and portfolio needs, while partnering closely with BDMs to convert qualified opportunities.

Your impact is measured through strong renewal performance, controlled churn, and consistent portfolio expansion, contributing directly to CreditorWatch's NRR outcomes.

This role reports directly to the Sales Manager and is a full-time opportunity offering hybrid working conditions based out of our Sydney CBD office.

Some of your responsibilities include and are not limited to:

• Owning contract renewals across an assigned portfolio, including renewal conversations, pricing discussions and contract execution.
• Driving upsell and expansion through usage-led conversations, Apply Easy adoption and multi-product penetration.
• Identifying, qualifying and passing Collect opportunities to Collect BDMs, ensuring clean handover and strong collaboration.
• Communicating with customers to understand their needs and clearly articulate product value across the CreditorWatch portfolio.
• Building trusted relationships with customers, positioning CreditorWatch as a long-term commercial partner.
• Maintaining accurate and up-to-date knowledge of CreditorWatch products and services.
• Responding to customer needs and requirements in a timely and professional manner.
• Maintaining strong CRM hygiene to support accurate forecasting of renewals and expansion activity.

To be successful in the role, you'll ideally have at least 3+ years sales experience as an Account Manager within the tech/ SaaS space, managing a portfolio of approx. 200 customers.

You’ll be nurturing in your approach and have a way with customers, showcasing your amazing problem solving, active listening and communication skills. Experience working in shorter sales-cycles of 2 weeks and under would be a huge advantage.

Passion will be what sets you apart, you'll live, love and breathe all things CreditorWatch which will see you get the wins with our Customers.

More than just work

Keep Active - All employees get a Fitness First Platinum gym membership.

Daily Fuel - Barista-made coffee, breakfast, snacks, lunches and drinks on us - we got you!

Phone Credits - We pay you $50 per month to put towards your plans - how good.

Wellness Days - Receive an additional day off each month. Whether you're pursuing physical activities, cultivating your mental wellbeing or supporting your community... this is your time to switch off from work.

Monthly Massages - We offer monthly in-house massages to soothe those sore spots and tight knots. Poor posture? Stressful week? We get it.

Bonus Shares - We offer our dedicated employees' performance-based bonuses. Our employees are also permitted to gain access to our bespoke Employee Share Scheme, giving you the rare opportunity to invest in a growing technology company.

Fun Activities - We love escaping the workplace to do fun stuff. Whether its pasta-making, sailing classes, touch footy, winery tours, go karting or relaxing on the company boat (yeah... we own a boat) - these monthly team building activities will keep you feeling valued and connected.

Legal Services - Our employees get access to free legal services - from conveyancing and property advice to legal assistance around wills, trusts, powers of attorney and more. We make life easier for you, saving you time, money and unnecessary headaches.

Our Values

The 1%'ers add up - Our commitment to going that one step further sets us apart, as we believe that small efforts or improvements in any aspect of our work collectively lead to significant success.

We are dependable and trustworthy - Our clients are everything to us and we are passionate about maintaining and delivering reliable and trusted services to them.

We are committed to growth - Our success comes from our ability to grow and adapt; both collectively and individually. We set the bar high to ensure we continue to innovate and exceed expectations. We are dedicated to the development of our business and our people.

Our people make the difference - Just as we help small businesses think big, we help our employees achieve their aspirations. We provide our people with challenges and opportunities, supporting them to live their best lives.

Recruitment Process - We like to keep it simple!

• Phone Screening - A deep dive into the company, role and experience required, including a thorough review of your match to the role - let's get to know each other and ensure the opportunity is a match!
• Hiring Manager Meeting - This is an opportunity to showcase why your background and skill set aligns to the role and ask questions - be as curious as you want!
• Functional Meeting - Let's get technical. Here you'll be set up with a take home case-challenge that is designed to look into the way you think and approach certain situations.
• Values Meeting - We'd love to hear why CreditorWatch and see how you'd fit into our world.

We are committed to you

We offer a fantastic culture with open communication and rewards and recognition that include probation celebrations, all-staff birthday and service anniversary celebrations.

We are an equal opportunity employer and committed to excellence through diversity. We do not discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.