Account Manager - Critical Care Solutions (VIC)

I00960 GE Healthcare Australia Pty Limited; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Car allowance

5 weeks leave

Flexible working

Career development

Employee benefits

Job summary

GE HealthCare Australia is seeking an Account Manager – Critical Care Solutions (CCS) to create and win sales opportunities by delivering market-leading solutions to our customers. You will apply a consultative, problem-solving and customer-focused approach to selling, with a passion for critical care.

You will manage territory, forecast via SFDC, coordinate proposals, demonstrate product solutions, and work with product and marketing teams on events.

Qualifications

• 3 years of sales experience and/or healthcare environment experience.
• Ability to multi-task and manage time effectively.
• Strong interpersonal and networking skills.

Responsibilities

• Meet financial objectives: orders, sales and profit KPI in territory.
• Forecast accurately using CRM funnel data.
• Manage territory dynamics and call cycle plans.
• Maintain and grow customer relationships with high satisfaction.
• Coordinate product promotions and events in territory.
• Provide voice of customer feedback to management and product teams.
• Lead proposals, prepare quotes and demonstrate product solutions.
• Ensure accurate order entry and SFDC data.

Skills

Sales experience

Territory management

CRM / SFDC

Presentation skills

Customer focus

Multi-tasking

Proficiency in MS Office

Travel readiness

Education

Bachelor's degree in business/clinical field

Tools

SFDC

Microsoft Office

Job description

Job Description Summary

As Account Manager – Critical Care Solutions (CCS), you will create and win sales opportunities through providing market leading solutions for our customers. You will embrace technology, have passion for critical care solutions, and are seeking to progress your corporate career. Success will be achieved by applying a consultative, problem solving and customer focused approach to selling. GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description Key Responsibilities

• Meet financial objectives - Orders, Sales and profit KPI’s in assigned territory.
• Facilitate accurate financial forecasting by ensuring accurate and timely management of CRM (SFDC) funnel.
• Territory management - understand market dynamics in assigned territory and utilise GE IB data to develop a call cycle plan based on Clinical Accessory business plan priorities and growth objectives.
• Account relationship management – maintain and grow relationships; ensure a high level of customer satisfaction through quality interactions.
• In cooperation with the product team and Marketing, execute promotional events in assigned territory.
• Be aware of customer segmentation and promote offerings relevant to each customer’s segment.
• Product knowledge - maintain a solid understanding of PCS Clinical Accessories, the value propositions and competitive positioning.
• Perform product demonstrations/trials as needed.
• Provide ongoing voice of customer feedback to management, product leaders, service and marketing to facilitate continuous improvement.
• Lead & coordinate proposals, preparing sales quotations, planning customer meetings and demonstrating product solutions.
• Ensure order and configuration quality at the point of entry to ensure accuracy, configuration integrity.
• Track customer interactions in SFDC – ensure all customer contact information is accurate.

Quality Specific Goals

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Complete all planned Quality & Compliance training within the defined deadlines
• Identify and report any quality or compliance concerns and take immediate corrective action as required.
• Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE Healthcare HIPAA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Int’l Law is broken.
• Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or US / Int’l Law is broken.
• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Complete all planned Quality & Compliance training within the defined deadlines.
• Identify and report any quality or compliance concerns and take immediate corrective action as required.
• Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System.

Qualifications

• Associate’s or Bachelor’s Degree preferred in related business or technical/clinical field is preferred.
• 3 years of sales experience and/or experience in a healthcare environment is an asset.
• Ability to multi-task, prioritise, and manage time effectively.
• Robust interpersonal skills, with demonstrated ability to work independently as well as with a team.
• Well-developed listening, influencing, interpersonal and networking skills.
• High level presentation skills; able to present ideas to customers in a way that produces understanding and impact.
• Strong customer focus.
• Proficiency in computer skills in Microsoft Office Suite products.
• Willingness to travel within your specified geographic region with occasional overnight stays depending on geography and business needs as well as to sales meetings and tradeshows.
• Valid motor vehicle licence.

Why GE HealthCare?

• Competitive base salary, car allowance, & bonus 5 weeks leave (ask about “Take 5”)
• Flexible working options
• Career development locally and globally
• Employee benefits program with discounts on travel, entertainment & more

Additional Information

Relocation Assistance Provided: No

At GE HealthCare, we see possibilities through innovation. We’re partnering with our customers to fulfill healthcare’s greatest potential through groundbreaking medical technology, intelligent devices, and care solutions. Better tools enabling better patient care. Together, we are not only building a healthier future but living our purpose to create a world where healthcare has no limits.