Account Manager

Standards Australia; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible work options

Career growth programs

Wellbeing programs

Job summary

Standards Australia in Sydney is seeking an Account Manager who blends relationship management with sales and licensing administration. You will manage a portfolio of customers, explain licensing options, and ensure customers maximise value from subscriptions.

You’ll be the main contact for subscriptions, licensing, billing, and products, while proactively retaining customers and identifying growth opportunities through collaboration with Legal, Finance, Customer Success, and Product teams.

Qualifications

• Experience in account management, customer success, or sales.
• Strong relationship-building and renewal management.
• Ability to identify growth opportunities in existing accounts.

Responsibilities

• Manage renewals and grow existing accounts.
• Maintain a sales pipeline and hit targets.
• Collaborate with Legal, Finance, Customer Success, and Product.
• Provide excellent customer service and licensing guidance.

Skills

Account management

Customer success

Sales

Relationship skills

CRM literacy

Tools

CRM software

Reporting tools

Job description

Who are we? Standards Australia (SA) is the peak standards development organisation in Australia, with a rich history that dates back to 1922. Currently, we are undergoing a significant transformation and growth phase. In recent years, our workforce has doubled, and we now proudly employ over 200 professionals dedicated to helping shape Australia’s future and fulfilling our mission of empowering communities.

Our organisation brings experts together to create national and international standards that serve as essential guidelines for products and services, ultimately benefiting the Australian community. Our vision is to be a global leader in providing trusted solutions that improve life today and tomorrow.

About The Role

This is a customer-focused Account Management role that combines relationship management, customer service, sales, and licensing administration. You'll manage a portfolio of customers who purchase or subscribe to Standards Australia's products and services, helping them understand licensing options, access the right solutions, and get maximum value from their subscriptions.

You'll be the primary contact for customer enquiries relating to subscriptions, licensing, billing, and products, while also working proactively to retain customers, identify growth opportunities, and build long-term relationships.

What you’ll do

The role combines account management and consultative sales, so you'll be responsible for managing renewals, growing existing accounts, maintaining a sales pipeline, and achieving sales targets. You'll also work closely with internal teams including Legal, Finance, Customer Success, and Product to deliver a seamless customer experience.

You will bring

Someone with experience in account management, customer success, sales, or client services who enjoys building relationships, solving customer challenges, managing renewals, and identifying opportunities to grow existing accounts.

Nice to have

• Customer Focus Mindset
• Relationship Management
• Sales Execution
• Consultative Communication
• Strategic Thinking
• Team-oriented & Collaborative mindset
• Digital Literacy: Confident with CRM usage, data handling, and reporting tools.

Culture & Benefits

Standards Australia is proud to have been awarded the prestigious Employer of Choice Award for two consecutive years, 2023 and 2024. This recognition highlights our commitment to creating an exceptional workplace and fostering a culture of excellence. Our iCARE values form the basis of all we do - Integrity, Courage, Accountability, Respect, and Excellence.

We offer a range of People Perks that support flexibility, wellbeing, career growth, and recognition - helping you thrive at work and beyond.

What’s next?

Eligible applicants must be Australian Citizens, Permanent Residents or have legal rights to work in Australia. Shortlisted applicants will be contacted within 15 business days of their application.

At Standards Australia, we are proud to be an equal opportunity employer, and we are committed to fostering a working environment that values diversity, inclusion, and belonging. Our mission is to empower our communities, and in doing so, we strive to create an organisation that genuinely reflects and respects the diversity of the communities we serve; putting people at the heart of all we do. We welcome applications from people of all cultural and linguistic groups, people of all ages and genders, people of Aboriginal and/or Torres Strait Islander background, people with a disability, and people from the LGBTQIA+ community. Should you need any adjustments to be made to our recruitment process, please contact [e-mail]