Account Executive

BizCover; Gold Coast City; Remote; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Remote work opportunities

Learning opportunities

Team culture and recognition

Job summary

BizCover is a leading digital insurance platform serving Australia and New Zealand. We are expanding our broker network through BizCover for Brokers, focusing on onboarding, relationship management, and growth across key brokerages.

You will build strong broker relationships, understand priorities, and own requests through to resolution, supporting day-to-day transactions and platform usage across your portfolio.

Qualifications

• Experience in an account executive or relationship-based role in insurance or related field.
• Strong communication and relationship-building skills.
• Ability to manage multiple requests across a portfolio with attention to detail.

Responsibilities

• Manage onboarding, training and growth of a broker network on the BizCover platform.
• Expand adoption across brokers by developing relationships and growth strategies.
• Promote product value to brokers and coordinate marketing initiatives.

Skills

Relationship management

Account management

Communication

Insurance knowledge

Proactive & organised

Tools

Broker management tools

Job description

BizCover is a leading digital insurance platform helping small businesses compare and buy business insurance simply and quickly. Established in 2008, we operate across Australia and New Zealand, supported by our US business, BizInsure.

BizCover for Brokers is our wholesale platform, enabling insurance brokers to compare and quote multiple products from leading insurers in minutes. We combine smart technology with knowledgeable, responsive support to help brokers place and manage SME business efficiently.

Day to day:

• You will be responsible for managing the onboarding, training, and continued growth of a key broker network onto the platform.
• You will be responsible for expanding adoption of our offering across the broker network, developing relationships, executing specific growth strategies and exploring new business opportunities with the broker group.
• Develop in-depth knowledge of our products and value proposition and promote these to new and existing brokers.
• Plan and oversee marketing initiatives relating to relationship management and growth.
• Attend conferences, meetings & industry events.
• Responsible for the maintenance and operation of internal broker management tools, and broker recognition programs

Role:

You will manage an assigned portfolio of brokerages and the business they place through BizCover for Brokers. As their go-to contact for all service and support needs, you will build strong relationships, understand their priorities and take ownership of requests through to resolution.

This is primarily a service and relationship management role, supporting day-to-day transactions while strengthening engagement, retention and platform usage within your portfolio. Where specialist input is required, you will coordinate internal support and remain the broker’s key contact throughout.

Role Focus:

Relationship management and service support for an assigned portfolio of brokerages

What you will do

• Manage relationships with brokerage principals, brokers and account teams across your portfolio, maintaining regular, proactive contact.
• Support new business, quotations, referrals, renewals, amendments, endorsements and cancellations, responding to phone and email enquiries within agreed service levels.
• Own broker requests through to resolution, coordinating with underwriting and internal teams, keeping brokers informed and following up outstanding information, payments and actions.
• Help brokers navigate the platform, troubleshoot issues and understand available products and insurer options.
• Onboard new brokerages allocated to your portfolio, including account set-up, platform demonstrations and training.
• Process or coordinate requests accurately, maintain current broker, policy and activity records, and follow relevant procedures and compliance requirements.
• Identify opportunities to strengthen relationships, retain business and help your brokerages place more business through the platform.
• Share broker feedback to improve service and processes, and support communications, training and campaigns relevant to your portfolio.

Travel is expected to attend key broker and insurer conferences and events, supporting relationships with your assigned brokerages and insurer partners

Requirements

• Experience in an account executive, broker assistant, insurance support, customer service or relationship-based role.
• Knowledge of general insurance products and processes; SME insurance or broker-channel experience is preferred.
• Strong relationship-building and communication skills, including a confident, professional phone manner.
• The ability to manage competing requests across a portfolio, with strong organisation, attention to detail and follow-through.
• Confidence using digital platforms and internal systems, with a willingness to learn and build technical knowledge.
• A proactive, collaborative approach, sound judgement and the ability to recognise when specialist support or escalation is needed.
• 100% remote opportunity for anybody based out of Melbourne or Brisbane, Sydney based candidate has to come to work 2 days a week
• Learning opportunities
• Exciting and rewarding team culture
• Quarterly recognition awards
• Business Casual dress code
• Rewarding Employee Incentive Program
• Growing company with progression opportunities

What Kind of Person Works Well in our Company

Diversity of employees makes for a creative and fun workplace. BizCover is a melting pot of cultures and personalities, but to constantly strive to be the best we can, we look for people who are –Customer Fanatics -noun:apersonwhodelivers a first class customer experience every timeDrumbeaters -noun:apersonwhoenthusiasticallycelebrates and supportstheir team mates and the businessFinishers-noun:apersonyou can trust to get it doneAdvancer-noun:apersonwhoalways wants do better

At BizCover we value diversity. We encourage applications from individuals of all backgrounds and experiences. If you are passionate about driving positive change and creating an inclusive workplace, we invite you to apply for this exciting opportunity. Join us in building a diverse and welcoming environment where everyone can thrive and contribute their unique talents.