Account Coordinator - Meta | Sydney CBD

Strikeforce AMC; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Training opportunities

EAP (Employee Assistance Program)

Corporate discounts

Competitive salary + Super

Job summary

Retail Safari, part of Strikeforce, is looking for an Account Coordinator to join our program management team supporting Meta across Australia. This full-time, field-based role is Monday to Friday, 9:00 am - 5:30 pm, based in our Sydney CBD office, with hybrid working arrangements.

You will coordinate day-to-day program activities, manage schedules and rostering, and support recruitment, training, reporting and analytics while collaborating across Operations, Training and Account Management

Qualifications

• : Previous experience in an Account/Program Coordination, Client Services, Marketing Administration, or similar role.
• : Experience working with account management teams, clients and/or retailers.
• : Strong Microsoft Excel, PowerPoint and Word skills.
• : Experience working with CRM or similar business systems.
• : The ability to analyse and interpret information and turn it into clear, useful reports.
• : Strong organisation, problem-solving and time-management skills.

Responsibilities

• Coordinating day-to-day program activities, work schedules and rostering
• Maintaining asset registers, master lists and key program information
• Supporting tactical campaigns, including POS distribution
• Coordinating recruitment and training processes
• Supporting onboarding and offboarding activities for field team members
• Helping coordinate small- and large-scale training events
• Preparing and distributing regular team reports, summaries and insights
• Supporting the Analytics team withad hoc reporting requirements
• Communicating regularly with field managers and other key stakeholders
• Maintaining effective field communication channels
• Supporting internal and external meetings and presentations
• Managing competing priorities and providing general program administration as required

Skills

Organised

Stakeholder communication

Time management

Data reporting

Initiative

Tools

Excel

PowerPoint

Word

CRM systems

Job description

Want to work behind the scenes of one of the most exciting technology brands in retail?

A fantastic career opportunity for a client service professional wanting to take their career to the next level. If you thrive in a fast-paced environment, with a passion for marketing and technology, we want to hear from you!

Retail Safari, part of Strikeforce, is looking for a Account Coordinator to join our program management team supporting Meta across Australia.

This is a full-time, field-based role, Monday to Friday, 9:00 am - 5:30 pm, based in our Sydney CBD office, with hybrid working arrangements.

About Our Client

Meta Reality Labs is bringing the future of technology to life - creating innovative products that change the way people connect, communicate and experience the world.

From Meta Quest VR to the latest generation of Meta AI Glasses, Meta is redefining what’s possible when cutting-edge technology meets everyday life.

At the heart of this exciting program are Meta smart glasses, combining AI, camera and voice technology with iconic Ray-Ban and Oakley designs. It’s technology that feels less like the future - and more like something you can wear, use and experience every day.

About the Position

Reporting to the Account Manager, you'll help coordinate the day-to-day delivery of the Meta field marketing program.

This is a varied, fast-moving role where you'll work closely with our Management, Operations, Analytics and Training teams to keep campaigns, people, reporting and program deliverables running smoothly.

It would suit someone who enjoys bringing together people, information and processes, managing multiple priorities and making sure things happen on time and to a high standard.

You'll be:

• Coordinating day-to-day program activities, work schedules and rostering
• Maintaining asset registers, master lists and key program information
• Supporting tactical campaigns, including POS distribution
• Coordinating recruitment and training processes
• Supporting onboarding and offboarding activities for field team members
• Helping coordinate small- and large-scale training events
• Preparing and distributing regular team reports, summaries and insights
• Supporting the Analytics team withad hoc reporting requirements
• Communicating regularly with field managers and other key stakeholders
• Maintaining effective field communication channels
• Supporting internal and external meetings and presentations
• Managing competing priorities and providing general program administration as required

About the Offer

What you'll get:

• The opportunity to work on an exciting retail program for Meta
• Exposure to innovative smart-glasses technology and a global technology brand
• A full-time maximum-term opportunity
• Competitive base salary + superannuation
• Flexible hybrid working arrangement
• Ongoing training and development opportunities
• Exposure to experienced specialists across operations, training, analytics and account management
• A collaborative and supportive team environment
• Discounts through selected corporate partnerships
• 24/7 access to our Employee Assistance Program

About you

You're organised, proactive and comfortable working in a fast-paced environment where priorities can change. You enjoy working with different stakeholders, solving problems and keeping multiple moving parts on track.

You are:

• Highly organised with strong attention to detail
• Confident communicating with internal and external stakeholders
• Proactive and comfortable taking initiative
• Able to manage multiple projects, campaigns and deadlines simultaneously
• Comfortable working both independently and collaboratively
• Confident working with data, reports and operational information
• A strong written and verbal communicator
• Motivated to achieve outcomes and contribute to a positive team environment

To be successful, you will need:

• Previous experience in an Account/Program Coordination, Client Services, Marketing Administration,or similar role
• Experience working with account management teams, clients and/or retailers
• Strong Microsoft Excel, PowerPoint and Word skills
• Experience working with CRM or similar business systems
• The ability to analyse and interpret information and turn it into clear, useful reports
• Strong organisation, problem-solving and time-management skills

Experience within field marketing, retail, technology or consumer brands would be highly regarded.

About Us

Retail Safari, part of Strikeforce, is a leading field marketing services agency helping brands connect with customers through a range of channels including merchandising, assisted selling, mystery shopping and brand activation.

We partner with some of the world's most recognised brands to deliver engaging customer experiences through our field teams across Australia.

We're proud to be an equal opportunity employer and welcome people from all backgrounds, experiences and perspectives. We're committed to creating a workplace where everyone is treated fairly, respectfully and has the opportunity to succeed.

Applicants must have valid Australian working rights that allow them to meet the hours and requirements of the role.

Please note only shortlisted candidates will be contacted.