AccessAbility Support Officer

Swinburne University of Technology; Melbourne; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Flexible working options

Hybrid options

Generous parental leave

Staff discounts

17% superannuation and salary packing

Job summary

Swinburne University of Technology's AccessAbility team invites applications for a full-time AccessAbility Support Officer at the Hawthorn campus. You will coordinate Education Access Worker and examination invigilator support, and provide administrative assistance to the Administration Officer and AccessAbility Advisers, handling student enquiries, registrations and case intake.

You will deliver timely information about educational adjustments and AccessAbility services through face-to-face,

Qualifications

• Proven experience delivering high-quality administrative and support services in a client-focused environment.
• Demonstrated initiative and ability to manage multiple tasks proactively.
• Ability to work independently and in a team, with good escalation judgment.
• Excellent time management and organisational skills to meet deadlines.

Responsibilities

• Coordinate Education Access Worker (EAW) and examination invigilator support.
• Provide administrative assistance to the Administration Officer and AccessAbility Advisers; respond to student enquiries.
• Manage registrations and support case intake; maintain accurate records.
• Deliver timely information about educational adjustments and AccessAbility services via face-to-face, phone, and email channels.

Skills

Administrative support

Time management

Independent working

Team collaboration

Education

University degree or associate diploma

Job description

• Join the AccessAbility team at Swinburne University
• Full time, ongoing position at our Hawthorn campus
• HEW 5 salary + 17% superannuation

About The Role

The AccessAbility Support Officer reports to the Team Leader, AccessAbility Services, and is responsible for coordinating Education Access Worker (EAW) and examination invigilator support. The role also provides administrative assistance to the Administration Officer and AccessAbility Advisers, including responding to student enquiries, managing registrations and supporting case intake. The position delivers timely and accurate information about educational adjustments and AccessAbility services through face-to-face, telephone and email channels. It provides customer-focused support to students, staff, colleagues and external stakeholders, while liaising with schools and external providers to facilitate the effective implementation of students’ educational adjustments.

About You

To be suitable for this role you will need to have experience in the below key accountabilities:

• Demonstrated experience delivering high-quality administrative and support services in a demanding, client-focused environment
• Demonstrated initiative and self-management skills, with the ability to manage varied functions and tasks proactively under general direction
• Ability to work independently within established procedures and collaboratively as part of a team, provide responsive service to diverse clients, and recognise when matters require escalation
• Excellent time management and organisational skills, with ability to prioritise workloads to ensure deadlines are met

Qualifications

Completion of a degree without subsequent relevant work experience; or completion of an associate diploma and at subsequent relevant work experience; or an equivalent combination of relevant experience and/or education/training

About Swinburne University Of Technology

Swinburne’s strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.

Our Ad Astra strategy is the cornerstone of Swinburne’s bold ambition to lead globally in technology-driven education and research. This strategy positions us to create transformative solutions, empower learners, and partner with industry to thrive in an ever-changing world.

What We Offer You!

• Work your way with flexible working arrangements, including hybrid options and generous parental leave to support a balanced lifestyle.
• Exclusive staff discounts, including discounted Medibank health insurance, 50% off Swinburne courses and other partner offers.
• Swinburne offers 17% super and salary packaging options, including car leasing and extra super contributions.

Appointment to this position is subject to passing a Working with Children Check.

Applications Close: Thursday 19 November 2026, 11pm

Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.

Diversity, Equity and Inclusion

Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.

Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.

Swinburne is proud to be recognised as an AWEI Gold Employer, reflecting our commitment to creating an inclusive workplace where LGBTQIA+ employees, students and communities can thrive.

We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.

We support applicants with disabilities, and reasonable adjustments can be requested at any stage of the recruitment process.

For reasonable adjustment requests - including accessible formats of the position description, application form, or other documents, please contact [e-mail] or call [phone]. Please note: this phone number is for disability and reasonable adjustment enquiries only. General enquiries about the role can also be emailed to [e-mail].

Victoria’s Commitment to Action: Improving international student employment outcomes.

As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.

As a Circle Back Initiative Employer, we commit to responding to every applicant.