Aboriginal Health Liaison Officer

Monash Health; Melbourne; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Salary packaging

Professional development

Supportive team environment

Employee wellbeing

Career mobility

Diverse and inclusive workplace

Job summary

Monash Health is seeking an Aboriginal Liaison Officer to join the Aboriginal Health Integrated Care team. The role delivers culturally safe, patient-centered care to Aboriginal and Torres Strait Islander patients across hospital and community settings.

You will work within AHIC, supporting early intervention, inpatient coordination, discharge planning and post-discharge follow-up, acting as a cultural broker to ensure care is clinically effective and culturally safe.

Qualifications

• Aboriginal and/or Torres Strait Islander person.
• Experience showing cultural safety and working with Aboriginal communities.
• Background in health, community or related settings preferred.

Responsibilities

• Provide culturally safe care, advocacy, and health education to Aboriginal patients and their families.
• Build strong relationships through culturally appropriate communication, including yarning.
• Support care coordination, discharge planning, and connections to community and primary health services.
• Act as a cultural broker between patients and clinical teams to ensure clinically effective and culturally safe care.
• Work collaboratively within multidisciplinary teams across hospital and community settings.
• Strengthen pathways between Monash Health and Aboriginal Community Controlled Organisations.
• Contribute to quality improvement, innovation, and culturally informed models of care.

Skills

Culturally safe care

Advocacy

Health education

Communication

Yarning

Care coordination

Discharge planning

Cultural liaison

Interdisciplinary collaboration

Education

Certificate IV in Mental Health & Aboriginal & Torres Strait Islander Primary Health Care (or equivalent)

Job description

Monash Health exists to reimagine care, so that people can live their best lives.

We provide safe and equitable care, for every stage of life, delivered with world‑leading expertise and over 175 years of experience.

As a leading academic health service, we’re committed to providing tomorrow’s care today by integrating research, teaching and training into everyday practice.

Our team of 24,000 people are full‑hearted, open‑minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south‑east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.

Are you currently part of the team at Monash Health? Use your network login to access the Monash Health Careers portal and discover all the job opportunities open to you, to support growing your career within the organisation.

To see first‑hand what our colleagues think about working here, take a look at the following short videos monashhealth.org/careers.

About the Role

We are seeking a passionate and culturally grounded Aboriginal Liaison Officer to join our Aboriginal Health Integrated Care team. This role is central to delivering culturally safe, patient‑centred care to Aboriginal and Torres Strait Islander patients across Monash Health’s hospital and community settings.

Operating within the Aboriginal Health Integrated Care (AHIC) service model, the AHLO plays a key role across the full patient journey, in line with the strategic pillar of Care Beyond the Hospital by supporting early intervention, inpatient care coordination, discharge planning and post‑discharge follow‑up.

The AHLO acts as a cultural interface between patients, families, community services and multidisciplinary teams, ensuring care is delivered in a way that respects cultural identity, strengthens trust and improves health outcomes.

In this dynamic and rewarding role, you will:

• Provide culturally safe care, advocacy, and health education to Aboriginal patients and their families
• Build strong, respectful relationships through culturally appropriate communication, including yarning
• Support care coordination, discharge planning, and connection to community and primary health services
• Act as a cultural broker between patients and clinical teams to ensure care is both clinically effective and culturally safe
• Work collaboratively within multidisciplinary teams across hospital and community settings
• Strengthen pathways between Monash Health and Aboriginal Community Controlled Organisations
• Contribute to quality improvement, innovation, and culturally informed models of care

This role requires flexibility to work across sites but predominantly at the Clayton site and may include a 7‑day roster as required. This position is an Aboriginal Designated Position under ‘special measures’ of Section 12 of the Equal Opportunity Act 2010. Only Aboriginal and/or Torres Strait Islander people are eligible to apply.

About Us

Our Aboriginal Health Integrated Care program is a key organisational priority. We are committed to working in partnership with Aboriginal and Torres Strait Islander communities to:

• Improve health outcomes and close the gap in health inequity
• Deliver culturally safe and responsive care
• Support connection to Culture, Country and community
• Strengthen the Aboriginal workforce and leadership

We value integrity, compassion, accountability, respect, and excellence and we strive to create an inclusive, supportive environment where staff and community thrive.

About You

You are an Aboriginal and/or Torres Strait Islander person who is deeply connected to community and culture, with a strong commitment to improving health outcomes for Aboriginal people.

To succeed in this role, you will bring:

• Relevant qualifications (Certificate IV in Mental Health and/or Aboriginal & Torres Strait Islander Primary Health Care, or equivalent)
• Experience (2–4 years) in a health, community, or related setting
• Strong communication and interpersonal skills, with the ability to build trust and rapport
• Demonstrated understanding of cultural safety and the needs of Aboriginal communities
• Experience in care coordination, advocacy, or community engagement (highly regarded)
• Ability to work collaboratively within multidisciplinary teams and across services
• Strong organisational skills, initiative, and a commitment to continuous improvement
• A current driver’s licence and willingness to travel across sites

You will also demonstrate:

• Respect for cultural protocols and active participation in community
• A strengths‑based, patient‑centred approach to care
• Leadership, adaptability, and reflective practice
• Commitment to professional development and supporting others

In Return

As a valued member of the Monash Health team, you’ll have access to a wide range of benefits designed to support your wellbeing, development, and career progression, including:

• Salary packaging – increase your take‑home pay with generous salary packaging options.
• Professional development – access to ongoing training, education, and leadership opportunities to support your career growth.
• Supportive team environment – work within a collaborative, multidisciplinary team that values innovation, compassion, and excellence.
• Employee wellbeing – benefit from a comprehensive Employee Assistance Program (EAP), staff wellbeing initiatives, and a strong focus on work‑life balance.
• Career mobility – opportunities to work across Victoria’s largest public health service with a wide range of roles and career pathways.
• Diverse and inclusive workplace – join an organisation that celebrates and embraces diversity and fosters a culture of respect and belonging.

At Monash Health, you’ll be making a difference in the lives of individuals and communities while advancing your career in a leading healthcare organisation.

For a confidential discussion and to explore this opportunity further, please reach out to Sarah Ong, Director of Aboriginal Health, on 0421 640 *** or *********@monashhealth.org.

Our Culture and Values

At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future‑focused, underpinned by clear values and a commitment to continuous improvement.

Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence.

You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do.

We are Full Hearted, Open Minded and All In, enabling excellent service delivery and a positive candidate and employee experience every time.

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.