2025Shire of Carnarvon Tourist Information Officer

Shire of Carnarvon; Shire Of Carnarvon; On-site; AUD 57,000 - 71,000; Full time

Job summary

A local government authority in Western Australia seeks a Tourist Information Officer to deliver outstanding customer service and provide comprehensive tourist information. This role involves developing strong relationships with visitors and tourism operators, while maintaining the standards of the Centre. The candidate should demonstrate excellent communication skills, a solid understanding of the local area, and proficiency in Microsoft Office. This is a full-time position offering competitive remuneration and various benefits.

Benefits

District Allowance

Housing Allowance

Annual Leave Loading

Superannuation

Retention bonus

Annual Leave Travel Assistance

Gym Membership Subsidy

Local Club Membership Subsidies

Qualifications

• Demonstrated experience and aptitude in dealing with the public.
• Ability to manage marketing and communications issues effectively.
• Highly developed computer skills with proficiency in Microsoft Office.

Responsibilities

• Provide professional tourist information service.
• Liaise effectively with customers and tourism operators.
• Maintain cleanliness and presentation of the Centre.

Skills

Customer service

Communication

Microsoft Word

Microsoft Excel

Multitasking

Knowledge of Shire of Carnarvon

Education

Current Western Australia Drivers licence

Job description

Tourist Information Officer

Position Number: 30

Department: Economic Development

Level: 2b

Award: May be covered under Local Government Officers WA Award

Remuneration: $70,755.73 (pro‑rate for part‑time) inclusive of salary, superannuation, housing and district allowances (if eligible)

Reports to: Tourism Coordinator

Position Overview

As a Tourist Information Officer you will provide a professional, efficient and customer‑focused tourist information service using your extensive knowledge of the Shire of Carnarvon and provide administrative support using methodical skills that will serve in the overall function of the organisation. You will be expected to liaise effectively with a wide range of customers and tourism operators using efficient empathetic and culturally sensitive techniques to meet their needs. Note: We are only seeking expressions of interest; if you would like to apply your application will be stored on file for a period of 12 months and you may be contacted in the future should there be a need to recruit for the role outcomes.

Key Responsibilities

• Demonstrate successful application through the application of the Shire’s core values by promoting a work culture of sustainability, quality improvement, efficiency and excellent customer service that corresponds to our Code of Conduct and Customer Service Charter.
• A commitment to a safe work environment and WHS legislation policy and compliance with the Local Government Act (WA) 1995 and any relevant in a professional and courteous manner to phone calls and electronic messages and initiate action or take accurate messages as advise on the content of local products and their brochures ensuring efficient and effective referencing display and storage of information handouts available to the public.
• Undertake end of day and ongoing processes including statistic collection (door collection). Assist filing and other records as required.
• Adhere to the Shire’s Customer Service Charter Complaints and Handling Guidelines.
• Ensure the highest standard of presentation cleanliness and image of the Centre is maintained.
• Receive and process cash, cheque and EFTPOS payments including daily reconciliation, balancing and recording/inputting of various invoices.
• Work Health & Safety responsibilities: take reasonable care for own safety and health, comply with all Shire WHS policies, procedures and guidelines, comply with the WA WHS Act 2020, WHS (General) Regulations 2022, other relevant regulations, report to manager or WHS representative, use and maintain PPE, provide leadership for a continuous improvement culture of safety.

Work Health & Safety Responsibilities

To take reasonable care for their own safety and health and to avoid harming the safety and health of other people through any act or omission at Shire workplaces. And as relevant: Proactively comply with all Shire WHS Policies, Procedures and Guidelines, Practice duties and other relevant conditions. As well as with the WA WHS Act 2020, WHS (General) Regulations 2022, all other relevant Regulations Codes of Practice and Australian Standards. Must report to their manager, supervisor, WHS Representative, PC&S and/or other relevant contact person work related injuries near misses and any hazards at the workplace that they cannot correct themselves. Must use store and maintain personal protective equipment as properly instructed and not damage or misuse any equipment or facilities provided, in the interests of safety and in and where possible provide leadership for a continuous improvement culture of safety where best practice initiatives are entrenched in daily business activities.

Essential Criteria

• Highly developed ability to uphold a values‑based approach in the workplace.
• Demonstrate sound experience in a similar role with the proven ability to manage a wide range of marketing/communications issues.
• Demonstrated experience and aptitude in dealing with members of the public through a variety of contact channels such as in person via telephone, email, social media and other digital channels.
• Highly developed computer skills with competency in the use of Microsoft Word and Excel… and other Microsoft Office products with the ability to quickly adapt to using Council specific numeracy and problem‑solving skills (including cash reconciliation).
• Demonstrated ability to multitask, self‑organise and work independently to plan, prioritise workloads within an environment of competing priorities and strict deadlines.
• Knowledge of the Shire of Carnarvon region.

Desirable Criteria

• Previous experience with Local Government.
• Previous experience in a similar role.

Licenses, Registrations, Memberships or Qualifications required of the role

• Current Western Australia Drivers licence – employment screening required.

Employment Screening Required for this role

• National Police Clearance – Less than 6 months old.
• Pre‑employment Medical Screening.
• Alcohol and Other Drug screening.

Remuneration and Benefits

The successful applicant will join the Economic Development Team with a starting salary from $57,373.31 per annum plus allowances (if eligible) and superannuation. Other cash benefits include but not limited to: $1,126.69 p/a District Allowance; $2,871.96 p/a Housing Allowance; $965.42 p/a Annual Leave Loading 17.5%; $6,750.92 p/a Superannuation (Statutory); $1,227.44 p/a Superannuation additional 2% (Optional subject to employee salary sacrifice); $3,500.00 Retention bonus upon completion of 3 years of service; $440.00 p/a Annual Leave Travel Assistance; Salary Continuance Insurance; Leave entitlements – 5 weeks Annual leave, 2 Local Government Public Holidays, 10 days of paid Personal Leave, 10 days of paid Pandemic Leave, 38 hours of paid Volunteer Emergency Services Leave; Additional Allowances and Subsidies as per Attraction and Retention Policy, Salary Sacrificing for a range of benefits; Local Club Membership Subsidies; Gym Membership Subsidy; Annual Pass for Aquatic Centre (Subject to Corporate Policy).

Other Information

Please obtain a copy of the position description by following this link: Tourist Information Officer. For further information about the role please telephone People and Culture Services on (08) or email and apply for the position by following the prompts below and clicking on Submit Application. Please ensure you provide an up‑to‑date Resume and a Cover Letter that addresses the Essential and Desirable Criteria. Applications close 4pm on 8 March 2024. Please note that as this is only an Expression of Interest you may be contacted in the future as a shortlisted candidate.

Key Skills: Cluster, Information Systems, Advocacy, Information Security, E-Commerce

Employment Type : Full Time

Experience: years

Vacancy: 1