111 Health Advisor - Wakefield

NHS Jobs; Wakefield; On-site; AUD 44,000 - 55,000; Full time

Benefits offered by this job

Paid training

NHS Pension

Blue Light card discounts

Job summary

NHS Jobs in Wakefield is recruiting for an Health Advisor role within the NHS 111 service. You will receive nine weeks of paid training, start on a training contract, and progress to a permanent contract upon successful completion.

The role involves supporting patients in a busy call centre environment. After 18 months you may progress to a Band 4 Enhanced Health Advisor, with duties including coaching junior staff and supporting Team Leaders, plus a rotating schedule that includes public

Responsibilities

• Support patients as a Health Advisor in NHS 111 call centres.
• Coach less experienced staff and assist Team Leaders in the call centres.
• Work six out of eight public holidays (pro rata) and three weekends out of five.
• Complete online assessments and attend interviews at Wakefield Headquarters.

Job description

You can expect to get the best paid training and support as a part of the YAS family, access to development opportunities, competitive pay. NHS Pension and other NHS money saving benefits for example, access to discounts in over 200 stores, days outs and restaurants by signing up to a Blue Light card. Our values: Kindness, Respect, Teamwork and Improvement. NHS 111 Health Advisor for more information about working in this role

PLEASE READ BEFORE APPLYING

After 18 months as a band 3 Health Advisor, you will automatically progress to a band 4 Enhanced Health Advisor, subject to meeting the required criteria. Additional duties within this role include, coaching lesser experienced staff and carrying out tasks to support Team Leaders in the call centres. We can offer a range of full and part time rotas. There is a requirement to work six out of eight public holidays (pro rata depending on rota) as well as three weekends out of five.

Assessment and Interview Information If you are successful at the shortlisting stage of the process, you will first be required to complete an online assessment. If passed, you will then be invited to attend an interview at our Wakefield Headquarters on 14th November. Please note: If you are unable to attend the interview on Saturday 14th November 2026 , we ask that you apply during the next recruitment round. Unfortunately, alternative dates or remote interviews cannot be accommodated for this vacancy.

Training You will receive comprehensive, paid training which will enable you to fully support our patients. The training is nine weeks full time. You will commence your role on a training contract and upon successful completion of your training, you will be issued a permanent contract. We reserve the right to close the advert early as we monitor the volume of applications.