1 Senior Salesforce Helpdesk Support

Experis; Canberra; Hybrid; AUD 85,000 - 105,000; Full time

Job summary

A leading consulting firm in Canberra is seeking a Senior Salesforce Helpdesk Support professional to enhance user experience and manage Salesforce applications. Responsibilities include providing Level 1 and 2 support, managing data quality, and executing changes via Azure DevOps. The ideal candidate has 3+ years of experience with Salesforce and holds a relevant certification. This hybrid role requires attending the office 3 days a week and is open to all qualified applicants.

Qualifications

• 3+ years of experience supporting Salesforce applications.
• Excellent communication and stakeholder engagement skills.
• Ability to obtain NV1 security clearance.

Responsibilities

• Provide Level 1 and 2 support for Salesforce applications.
• Enable users to maximise Salesforce platform capabilities.
• Manage data quality and reporting.
• Support workflows and compliance requirements.

Skills

Salesforce application support

User provisioning

Data import and management

Reports and dashboards

Stakeholder engagement

Debugging incidents

Education

Salesforce certification (Admin, App Builder, or Developer)

Tools

Salesforce Data Loader

Azure DevOps

Job description

Senior Salesforce Helpdesk Support

Location: Canberra, ACT (Hybrid)
Contract: 12 months with up to 2 x 12-month extensions
Start Date: March 2026
Hours: Full-time, up to 40 hours per week
Clearance: NV1 Security Clearance

About the Role

We are seeking an experienced Senior Salesforce Helpdesk Support professional to join a dynamic team delivering critical ICT solutions. This role involves supporting and enabling users, managing data, preparing reports, and delivering enhancements through configuration. You will work closely with stakeholders to understand business needs and design solutions that improve efficiency and compliance.

This is a hybrid position, typically 3 days in the Canberra office and 2 days from home. Interstate candidates may be considered but must attend the Canberra office for at least 2 consecutive days per month at their own expense.

Key Responsibilities

• Provide Level 1 and 2 support for Salesforce applications.
• Enable users to maximise Salesforce platform capabilities.
• Manage data quality, modelling, and reporting.
• Support workflows and compliance requirements.
• Assist with outreach capabilities for stakeholder engagement.
• Participate in governance and quality assurance processes.
• Be part of an on-call roster (1 week per month) for critical incidents.
• Execute data updates and adhere to data governance standards.
• Support backup, restore, and disaster recovery processes.
• Deploy changes via Azure DevOps and perform post-deployment validation.
• Interpret Salesforce debug logs and troubleshoot issues.
• Work with sandbox environments and metadata structures.

Essential Criteria

• Minimum 3+ years experience supporting Salesforce applications (Level 1 and 2).
• At least one Salesforce certification: Admin, App Builder, or Developer.
• Skills in:
  • Data import and management (e.g., Salesforce Data Loader).
  • Reports and dashboards.
  • User provisioning, profiles, and permissions.
  • Process automation using flows.
  • Debugging incidents in production.
• Experience with Service Cloud, Experience Cloud, and Public Sector Solutions.
• Excellent communication and stakeholder engagement skills.
• Ability to obtain NV1 security clearance.
• Availability to attend Canberra office 3 days per week.

Desirable Criteria

• Experience with Agile methodologies (Kanban or Scrum).
• Capability in managing Salesforce Sandbox Refresh activities.
• Familiarity with Salesforce seasonal releases and advising on new features.
• Understanding of Apex and LWC for troubleshooting code-based issues.

Apply now

Apply now to be considered for this exciting opportunity

Linda Jona
Consultant

Let's connect

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