Strategic Change & Transformation Leader

at; Österreich; Vor Ort; EUR 65 000 - 85 000; Vollzeit

Zusammenfassung

A customer-focused organization in Austria is seeking a Senior Change Manager to lead critical transformation initiatives. You will oversee the delivery of change projects, coaching and developing a skilled team. The ideal candidate has over 3 years of experience in change management and a formal certification in Project or Change Management. This role offers the chance to impact processes and customer experiences significantly.

Qualifikationen

• Proven success in delivering large-scale change and project outcomes.
• Minimum 3 years’ experience leading high-performing teams.
• Experience in a contact centre or customer operations environment is highly regarded.

Aufgaben

• Oversee end-to-end delivery of change and project initiatives.
• Lead, coach, and develop a skilled team of project and change practitioners.
• Drive consistent project governance and continuous improvement.

Kenntnisse

Stakeholder management

Analytical abilities

Communication skills

Problem-solving

Organisational abilities

Ausbildung

Formal certification in Project or Change Management (e.g. PROSCI, PRINCE2, Agile)

Jobbeschreibung

A customer-focused organization in Austria is seeking a Senior Change Manager to lead critical transformation initiatives. You will oversee the delivery of change projects, coaching and developing a skilled team. The ideal candidate has over 3 years of experience in change management and a formal certification in Project or Change Management. This role offers the chance to impact processes and customer experiences significantly.