Service Advisor / Manager – 4 DAY WORK WEEK

at; Österreich; Vor Ort; EUR 39 000 - 51 000; Vollzeit

Zusammenfassung

A respected family automotive business is seeking an experienced Service Manager to lead front-of-house operations. The ideal candidate will have over 5 years of experience in a similar role and a strong commitment to customer service. This position offers a stable long-term career with a family-oriented culture in Sandgate, Australia. Competitive pay and a supportive environment await the right candidate.

Leistungen

Competitive pay based on experience

Work-life balance

Opportunity for impactful work

Qualifikationen

• Minimum of 5+ years of Service Manager or senior Service Advisor experience required.
• Strong computer and admin skills.
• Professional, friendly, customer-first attitude.

Aufgaben

• Lead front-of-house operations to ensure exceptional customer service.
• Manage staff, coordinate workflow, and resolve customer concerns.
• Monitor KPIs and ensure repairs are completed on time.

Kenntnisse

Leadership

Communication

Problem solving

Customer service

Organizational skills

Ausbildung

Certification in Auto Electrical or Light Vehicle Mechanical

Jobbeschreibung

Service Advisor / Manager – 4 DAY WORK WEEK

53 Years Owned Family Automotive Business

Sandgate, Brisbane | Full-Time | Leadership Role | Long-Term Opportunity
McArthur Industries – Sandgate Auto Electrics & Automotive

Are you a natural leader who loves people, has a certification in Auto Electrical or Light Vehicle Mechanical and thrives in a fast-paced workshop environment, and wants to build a long-term career with a family-owned business? Are you passionate about creating exceptional customer experiences and running a smooth, successful workshop? If so, you might be the next key leader we're looking for.

About Us

Sandgate Auto Electrics & Automotive is part of the McArthur Industries Group — a family-run Australian business known for trust, integrity, and decades of experience in the automotive and touring industries.

We specialise in:

• 4WD setups & touring builds
• Caravan, RV & motorhome servicing
• General vehicle servicing, diagnostics & repairs
• Solar, lithium, towing & electrical upgrades
• Fleet and mobile services

Our culture is built on care, craftsmanship, and genuine relationships — with our customers and our team.

About the Role

We're looking for an experienced and people-focused Service Manager to lead our front-of-house operations and be the driving force behind exceptional customer service and smooth workshop flow.

This role is perfect for someone who:

• Loves leading a team
• Communicates clearly and confidently
• Enjoys solving problems and looking after customers
• Can balance customer satisfaction, workflow, and daily targets
• Wants a stable long-term career with a trusted family business

You’ll be the heartbeat of the workshop — managing staff, supporting customers, coordinating workflow, and ensuring every vehicle leaves the shop to a standard we’re proud of.

What You’ll Be Doing

Customer Experience & Communication

Welcome customers warmly and professionally

Build strong relationships based on trust and transparency

Resolve customer concerns quickly to maintain loyalty

Explain repairs, timelines, estimates, and outcomes clearly

Ensure customer satisfaction is consistently met or exceeded

Oversee all follow-up and service reminders

Workflow, Scheduling & Operations

Allocate jobs and manage workshop capacity

Coordinate with technicians to ensure efficient job progress

Review and approve repair orders and estimates

Monitor parts ordering, backorders, and stock usage

Ensure repairs are completed on time and to quality standards

Maintain workshop safety and housekeeping expectations

Ensure accurate documentation and compliance with internal procedures

Leadership & Team Support

Lead, support, and coach the front-of-house team

Encourage a positive, respectful workshop culture

Drive continuous improvement in systems and processes

Communicate daily targets and expectations

Help technicians with information, customer notes, and job clarity

Financial & Performance Responsibilities

Maximise labour and parts sales through quality service

Achieve monthly sales targets

Monitor KPIs and report to the business owner

Ensure expenses and stock controls remain accurate

Approve pricing adjustments when necessary

What We’re Looking For

• Experience in a Service Manager or senior Service Advisor role
• Minimum of 5+ years of Service Manager or senior Service Advisor experience required
• Strong leadership and communication skills
• Solid understanding of automotive servicing & diagnostics
• Excellent organisation and workflow management
• Ability to remain calm under pressure
• Professional, friendly, customer-first attitude
• Strong computer and admin skills
• Australian work rights are required for this position
• Experience with 4WD, RV, or automotive electrical industries
• Previous experience in a family-run or customer-focused workshop
• Experience with workshop management software

Why Join Us?

Because working with a family business means you're valued, supported, and genuinely part of the team. Here's what we offer:

• A stable, long-term leadership position
• Competitive pay based on experience
• Work-life balance and a supportive environment
• A close-knit team that actually enjoys working together
• A company that welcomes your ideas and input
• Job security in a business that's steadily growing
• A clean, professional workplace with top-quality equipment
• The opportunity to make a real impact every day

If you want a workplace where you’re respected, trusted, and encouraged to lead, this is it.

How to Apply

If this sounds like the career home you've been searching for, we'd love to meet you.

Or drop by and say hello:
101 Connaught St, Sandgate QLD 4017

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a service manager?
• Have you completed a qualification in automotive mechanical technology?
• Do you have a current Australian driver's licence?
• What's your expected annual base salary?
• How much notice are you required to give your current employer?
• Do you own or have regular access to a car?
• What's your highest level of education?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.