Senior Process & Data Manager Service (w/m/d)

PALFINGER; Bergheim; Vor Ort; EUR 54.866 - 67.058; Vollzeit

Benefits dieser Stelle

Flexible working hours

Company restaurant with meal subsidy

Job ticket for travel

Employee discounts

Zusammenfassung

A global service organization in Salzburg is seeking a Senior Process & Data Manager to govern service processes and manage cross-system roles. The role requires several years of experience in process or data management in a complex environment, ideally with experience in SAP S/4HANA. The position offers flexible working hours, further training, and various employee benefits including a company restaurant and health management programs.

Qualifikationen

• Several years of experience in process management, data management or business operations.
• Solid understanding of SAP S/4HANA processes and governance.
• Experience with process documentation and governance tools.

Aufgaben

• Govern the global Service process landscape ensuring quality and consistency.
• Own the global Service change request backlog and coordinate input.
• Design and maintain cross-system roles and authorization concepts.

Kenntnisse

Process management

Data management

Analytical skills

Communication skills

Tools

SAP S/4HANA

Signavio

Jobbeschreibung

Senior Process & Data Manager Service (w/m/d)

YOUR RESPONSIBILITIES

• You govern the global Service process landscape, ensuring quality, consistency, lifecycle management and documentation approvals
• You own the global Service change request backlog, coordinating cross‑process input, supporting prioritization and conducting structured impact evaluations (business value, profitability, Clean Core, scalability)
• You design and maintain cross‑system roles and authorization concepts, ensuring SoD compliance and alignment with global governance standards
• You support the implementation of global process templates and operational changes, coordinate incidents and govern justified exceptions while minimizing process customization
• You coordinate Service reporting requirements, ensure end‑to‑end process KPI definitions, and act as a governance and quality gate between business stakeholders, process experts and the data & analytics organization, driving effective communication and end‑user enablement

YOUR QUALIFICATIONS

• Several years of experience in process management, data management or business operations in a complex, international environment – Service experience is a strong advantage
• Solid understanding of SAP S/4HANA processes, process governance, roles & authorizations and Clean Core principles
• Strong analytical skills and experience in evaluating change requests, cross‑process impacts and preparing decision‑ready assessments
• Experience with process documentation and governance tools (e.g. Signavio) and reporting or BI environments
• Very good communication skills in English; German is a plus

WHAT WE OFFER

• Flexible working hours with no core time and possibility to work from home
• Further training and international career opportunities
• Corporate health management "PALfit"
• Company restaurant with freshly prepared meals and daily meal subsidy
• Job ticket for travel to and from PALFINGER
• Numerous employee discounts through Corporate Benefits

Minimum yearly gross salary according to the Austrian metal industry collective agreement is EUR 60.962,30 based on full-time employment. According to experience and qualification, we offer a market‑conforming overpayment.