Senior KYC Specialist

Bitget; Österreich; On-site; EUR 75,000 - 110,000; Full time

Job summary

Bitget EU is seeking a Senior Due Diligence Specialist to join the Compliance team in Vienna. You will perform and oversee complex KYC/EDD reviews for EU retail customers in line with Austrian FM-GwG, WiEReG and EU AML/CFT requirements.

You will verify SoF/SoW, document defensible rationales for approvals or escalations and support investigations with KYC context for Transaction Monitoring, KYT and Fraud teams.

Qualifications

• 5+ years of hands-on KYC/CDD/EDD/ODD and/or KYB/AML roles in crypto, fintech/EMI, or banking.
• Strong knowledge of Austrian FM-GwG and WiEReG and EU AML/CFT requirements.
• Proven ability to assess SoF/SoW and document defensible rationales for approvals, restrictions and escalations.
• Experience with KYC tooling and data sources: ID&V solutions, screening systems, adverse media providers and case management platforms.

Responsibilities

• Conduct risk-based KYC/CDD/EDD/ODD/IDV reviews for EU retail customers in accordance with internal policies and FM-GwG requirements.
• Assess and document customer risk factors (jurisdiction, occupation, product usage, behavioural indicators, adverse information), including defining and applying EDD triggers and review frequencies.
• Perform verification and reasonableness checks for Source of Funds (SoF) and Source of Wealth (SoW), ensuring consistency with customer profile and expected activity.
• Review and resolve screening hits (sanctions, PEPs, adverse media) and determine appropriate risk outcomes and escalations.
• Support investigations by providing KYC context and documentation to Transaction Monitoring/KYT, Fraud and other AFC stakeholders.
• Maintain high standards of case notes and evidence collection to ensure audit-ready files.
• Conduct quality controls over KYC/EDD/ODD casework and contribute to calibration sessions.
• Contribute to KYC training materials and awareness across the business.
• Own/coordinate vendor management for KYC-related solutions and monitor performance.

Skills

KYC knowledge

AML/CFT

Investigation writing

Risk assessment

Documentation

Tools

IDV solutions

Screening systems

Case management platforms

Beneficial ownership registers

Job description

Bitget is a global digital asset platform providing spot and derivatives trading and related products to retail and institutional clients. Bitget EU is committed to operating to high regulatory and compliance standards across Europe and to delivering a secure, fair, and transparent trading experience. We continuously strengthen our controls to prevent misuse of our platform and support a safe crypto ecosystem.

What you'll do

We are looking for an experienced Senior Due Diligence Specialist to join Bitget EU's Anti-Financial Crime (AFC) / Compliance team in Vienna. In this senior contributor role, you will perform and oversee complex KYC/EDD reviews for retail customers.

You will ensure all onboarding and periodic review processes are fully aligned with Austrian FM-GwG, WiEReG, EU AML/CFT requirements, sanctions expectations, and Transfer of Funds Regulation / Travel Rule considerations. This role is ideal for professionals with hands-on experience in KYC/EDD from crypto, fintech/EMI, or banking, who can apply a risk-based approach and produce high-quality audit-ready documentation.

Location

Vienna; Relocation from other EU countries possible

• Conduct risk-based KYC/CDD/EDD/ODD reviews for EU retail customers in accordance with internal policies, FM-GwG requirements and group standards
• Assess and document customer risk factors (jurisdiction, occupation, product usage, behavioural indicators, adverse information), including defining and applying EDD triggers and review frequencies
• Perform verification and reasonableness checks for Source of Funds (SoF) and Source of Wealth (SoW), ensuring consistency with customer profile and expected activity
• Review and resolve screening hits (sanctions, PEPs, adverse media) and determine appropriate risk outcomes and escalations
• Support investigations by providing KYC context and documentation to Transaction Monitoring/KYT, Fraud and other AFC stakeholders

Quality Assurance & Continuous Improvement

• Maintain high standards of case notes and evidence collection to ensure all files are audit-ready and meet internal QA expectations
• Conduct quality controls over KYC/EDD/ODD casework: sample reviews, documentation completeness, screening hit handling consistency, SoF/SoW rationale checks
• Contribute to the Quality Assessment framework: help define evaluation metrics, conduct calibration sessions, track defects and provide structured feedback to improve consistency
• Contribute to KYC training materials and help build awareness of onboarding risks and red flags across the business
• Own/coordinate vendor management for KYC-related solutions: IDV/eKYC providers, screening/adverse media platforms, case management systems
• Monitor vendor performance, manage operational issues, support UAT/release validation and track SLA/KPI adherence
• Work cross-functionally with Product/Engineering to define requirements for automation, workflow optimisation and control enhancements

Cross-functional & Regulatory Support

• Act as subject matter expert on retail onboarding and policy interpretation for internal stakeholders (Compliance, Risk, Ops, Support, Sales/BD)
• Support internal/external audits, regulatory requests and periodic compliance reporting related to onboarding and due diligence controls
• Keep up to date with evolving EU AML/CFT expectations and crypto-specific typologies that impact customer due diligence

What you'll need

• 5+ years of hands-on experience in KYC/CDD/EDD/ODD and/or KYB/corporate onboarding/AML-CFT roles, ideally in crypto, fintech/EMI, or banking
• Solid working knowledge of Austrian FM-GwG and WiEReG, and familiarity with broader EU AML/CFT requirements and Transfer of Funds Regulation / Travel Rule considerations
• Proven ability to assess SoF/SoW, analyse complex ownership structures and document clear, defensible rationales for approvals, restrictions and escalations
• Experience with KYC tooling and data sources: ID&V solutions, commercial registries, beneficial ownership registers, screening systems, adverse media providers and case management platforms
• Strong investigative writing and documentation skills; comfortable producing clear, audit-ready KYC rationales and escalation notes
• Excellent English communication skills (written and verbal); German is a strong advantage for Vienna-based work
• Highly detail-oriented, structured, independent and proactive, with the ability to manage multiple complex reviews under deadlines in a fast-paced environment
• Willingness to work in an on-site or hybrid setup in Vienna (depending on business needs) and to complete a background check where required
• Bitget is the world's leading web 3 platform for copy trading and one of the world's largest and most respected exchanges
• We are a global company with staff members from over 50 different countries and regions
• We are growing and looking for world-class ambitious talents to help us continue this journey
• We have a streamlined structure that empowers employees to work efficiently, delivering the best results in a short timeframe
• We offer competitive salaries and benefits
• Blockchain technology and digital assets have the potential to change finance in a way no other technology can - be part of it!

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