Senior Change Manager

at; Österreich; Vor Ort; EUR 65 000 - 85 000; Vollzeit

Zusammenfassung

A customer-focused organization in Austria is seeking a Senior Change Manager to lead critical transformation initiatives. You will oversee the delivery of change projects, coaching and developing a skilled team. The ideal candidate has over 3 years of experience in change management and a formal certification in Project or Change Management. This role offers the chance to impact processes and customer experiences significantly.

Qualifikationen

• Proven success in delivering large-scale change and project outcomes.
• Minimum 3 years’ experience leading high-performing teams.
• Experience in a contact centre or customer operations environment is highly regarded.

Aufgaben

• Oversee end-to-end delivery of change and project initiatives.
• Lead, coach, and develop a skilled team of project and change practitioners.
• Drive consistent project governance and continuous improvement.

Kenntnisse

Stakeholder management

Analytical abilities

Communication skills

Problem-solving

Organisational abilities

Ausbildung

Formal certification in Project or Change Management (e.g. PROSCI, PRINCE2, Agile)

Jobbeschreibung

An exciting opportunity exists for an experienced Senior Change Manager to lead a team delivering business‑critical transformation across a large, customer‑focused organisation. This role sits within a high‑performing division and plays a key part in improving processes, driving efficiency, and ensuring successful change adoption across a complex operational environment.

About the Role

You’ll lead and coordinate a team of project and change professionals, ensuring initiatives are delivered to scope, on time, and with measurable impact. With a focus on optimising cost control, enhancing customer experience, and embedding operational excellence, this role requires a hands‑on leader who thrives in fast‑paced, service‑driven settings.

Key Responsibilities

• Oversee end‑to‑end delivery of change and project initiatives, ensuring business outcomes are achieved
• Lead, coach, and develop a skilled team of project and change practitioners
• Drive consistent project governance and continuous improvement of methodologies and frameworks
• Partner with senior stakeholders to embed change effectively and foster strong communication channels
• Identify risks early and develop proactive mitigation strategies to support smooth adoption
• Track performance, measure success, and report on progress and benefits realisation

About You

You’re an experienced leader who brings both structure and flexibility to complex change delivery. You combine commercial thinking with a strong people focus and can influence effectively across all levels of an organisation.

You will bring:

• Proven success in delivering large‑scale change and project outcomes
• Formal certification in Project or Change Management (e.g. PROSCI, PRINCE2, Agile)
• Minimum 3 years’ experience leading high‑performing teams
• Strong stakeholder management and communication skills
• Excellent analytical, problem‑solving, and organisational abilities
• Experience in a contact centre, claims, or customer operations environment (highly regarded)

Why You’ll Love It

You’ll join a values‑driven organisation with a strong performance culture, supportive leadership, and opportunities to make a real impact on both people and process. If you’re a confident and collaborative change leader ready to shape the next phase of transformation, we’d love to hear from you.

For more information please contact Jess ONeill on 0431132206 or [e-mail]

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