Senior Business Analyst - eCommerce Capability

at; Österreich; Vor Ort; EUR 60 000 - 80 000; Vollzeit

Zusammenfassung

A leading meal kit provider in Austria seeks an experienced Senior Business Analyst to enhance their ecommerce platform. The role emphasizes cross-team collaboration and requires an individual with over 8 years in product management. Candidates should bring a strong understanding of customer behavior and agile methodologies. This is an opportunity to make a significant impact in a company focused on improving digital experiences.

Qualifikationen

• 8+ years in a Product Owner, Product Manager or Senior Business Analyst role.
• 5+ years delivering change in a digital or technology environment.
• Strong experience in ecommerce or SaaS environments.

Aufgaben

• Drive the continuous improvement of the ecommerce platform.
• Act as the key liaison between marketing and development teams.
• Document and run specifications and requirements processes.

Kenntnisse

Customer behavior analysis

Agile SDLC processes

Stakeholder management

Clear communication skills

Ausbildung

Bachelor degree in Computer Science or related

Jobbeschreibung

Senior Business Analyst - eCommerce Capability

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Stirring Up Smart Digital Experiences at My Food Bag

About Us: Fresh Thinking, Fresh Food

At My Food Bag, we help Aotearoa New Zealand eat and live well. As the country's longest standing meal kit provider, we deliver thousands of bags filled with fresh, locally sourced ingredients and easy to follow recipes to households across the country each week.
We are a passionate bunch who care deeply about food, people and creating digital experiences that make life easier for our customers.

About the Role: Your Recipe for Impact

This role drives the continuous improvement and digital evolution of our ecommerce platform. You will champion delivery through our in house development team and act as the key liaison between the business, particularly our Marketing and Development Kitchen teams, and our digital development capability. You will turn insight into action quickly and keep teams aligned and moving.

You will play a central role in shaping the experience for New, Retained and Reactivated customers. From discovery to launch, you will bring new digital products and enhancements to life and keep them improving over time.

If you want to make a real difference in a team that is ambitious, collaborative and committed to helping Aotearoa eat well and live well, this role will give you plenty of room to make an impact.

What You Will Serve Up

Lead the enhancement and transformation of our ecommerce platform with a focus on customer centric product capability.

Act as the primary liaison between the business, especially Marketing and Development Kitchen teams, and our in house development team to ensure alignment and strong collaboration.

Drive delivery by communicating clear priorities, refining requirements and supporting high quality execution.

Identify, analyse and communicate customer and business requirements with clarity.

Document and run specifications and requirements processes.

Maintain and prioritise backlogs across Epics, User Stories and Bugs.

Track customer behaviour across digital experiences to guide product and design decisions.

Partner with internal and external teams to deliver product launches, features and iterative improvements.

Champion customer insight through interviews, research, user testing and feedback.

Conduct competitor analysis to understand trends and opportunities.

Assist with change management and training for technology initiatives.

Support diagnosis and resolution of production issues when required.

Stay up to date with ecommerce best practice, strategy and tooling.

Lead, mentor and motivate team members where required.

Support tactical digital execution to meet trading targets.

The Secret Sauce: What You Bring to the Table

A curious mind that loves digging into customer behaviour, systems and opportunities.

A proactive, energetic approach that keeps momentum high and teams engaged.

Strong rapport with stakeholders and the ability to balance business needs with technical delivery.

Clear communication skills that cut through complexity and keep everyone aligned.

A passion for great digital experiences and an eye for what makes them work.

Resilience, positivity and a solutions focused mindset.

A team first attitude with the ability to flex between leadership, collaboration and hands on delivery.

Your Flavour Profile: Skills that make you stand out

Comfortable working with both technical and business teams and confident switching between detail and big picture conversations.

Strong ability to negotiate scope, detail, quality and timelines to keep delivery on track.

Solid understanding of Agile SDLC processes and how to apply them effectively.

Strong understanding of data modelling and mapping.

Excellent stakeholder management with an approachable and collaborative style.

Clear written and verbal communication, facilitation and presentation skills.

Analytical, systematic and disciplined approach to problem solving.

Able to work collaboratively as part of a team or independently when needed.

Experience We Are Looking For

8 plus years in a Product Owner, Product Manager or Senior Business Analyst role.

5 plus years delivering change in a digital or technology environment with in house development capability.

Strong experience in ecommerce or SaaS environments.

Demonstrated background in taking new digital products or features to market.

Bachelor degree in Computer Science, Software Engineering, Information Systems or equivalent industry experience.

We can only accept applications from candidates who are legally entitled to work in New Zealand.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

• How many years' experience do you have in a software development role? How many years' experience do you have with change management? Which of the following statements best describes your right to work in New Zealand? How many years' experience do you have in a business analyst (BA) role? Do you have experience managing the development of a product from inception to delivery? What's your expected annual base salary? How much notice are you required to give your current employer?

Retail & Consumer Products 101-1,000 employees

My Food Bag is New Zealand’s leading meal kit provider, delivering nutritionally balanced recipes & fresh, locally sourced produce to households across the country. Our purpose: to help Aotearoa New Zealand eat & live well.

The business was founded with the goal of making healthy eating easier & more inspiring for Kiwis. By taking the stress out of meal planning & shopping, My Food Bag helps reduce the mental load of busy households, while also minimising food waste through pre-portioned ingredients.

At the heart of the company is founder & dietitian Nadia Lim’s nude food philosophy with recipes developed by a team of chefs & dietitians offering variety, innovation & great taste each week.

My Food Bag is New Zealand’s leading meal kit provider, delivering nutritionally balanced recipes & fresh, locally sourced produce to households across the country. Our purpose: to help Aotearoa New Zealand eat & live well.

The business was founded with the goal of making healthy eating easier & more inspiring for Kiwis. By taking the stress out of meal planning & shopping, My Food Bag helps reduce the mental load of busy households, while also minimising food waste through pre-portioned ingredients.

At the heart of the company is founder & dietitian Nadia Lim’s nude food philosophy with recipes developed by a team of chefs & dietitians offering variety, innovation & great taste each week.