Retail Sales and Operations Manager

at; Österreich; Vor Ort; EUR 80 000 - 110 000; Vollzeit

Zusammenfassung

A leading retail organization in Austria is seeking a highly skilled leader to manage and scale their multi-site retail network. Responsibilities include overseeing financial performance, operational excellence, and leading Store Managers. The ideal candidate will have strong budgeting skills, a track record in people management, and experience in compliance and performance optimization. This role necessitates frequent overnight travel across the country.

Qualifikationen

• Proven experience in budgeting, forecasting, and cost control.
• Demonstrated people leadership with successful performance management.
• Experience with compliance and risk management in retail.

Aufgaben

• Oversee Retail division’s performance and operational excellence.
• Manage recruitment and workforce planning.
• Drive continuous improvement in store processes and performance.

Kenntnisse

Budgeting

People leadership

Compliance management

Data-driven management

Tools

POS systems

Workforce management tools

Project management tools

Jobbeschreibung

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Lead and scale a high‑performing, multi‑site retail network across Australia. Accountable for total Retail P&L, operational excellence, store performance, and the development of Store Managers and teams. Drive sales growth, ensure compliance, embed training, and execute the store expansion strategy aligned with the company’s commercial objectives and brand standards. This role requires frequent overnight travel nationally

Key Responsibilities

Commercial & P&L Ownership

Own and manage the Retail division’s stores performance measures

Track annual plans and budgets, monthly forecasts, variance analysis, and corrective action plans.

Optimize pricing, promotions, and inventory turns in partnership with Merchandising and Finance.

Implement and build productivity benchmarks.

Store Operations & Performance

Ensure daily operational excellence: SOP adherence, opening/closing procedures, cash handling, stock management, visual merchandising, and customer experience.

Establish operating rhythms (daily/weekly huddles, monthly reviews) and store scorecards.

Drive continuous improvement across store processes, tools, and technology (POS, workforce management, BI dashboards).

People Leadership & Management of Store Managers

Lead, coach, and assist Store Managers and Area/Regional Managers.

Set clear goals, conduct quarterly performance reviews, and build succession pipelines.

Foster a culture of accountability, collaboration, and customer obsession.

Recruitment & Workforce Planning

Partner with Talent/HR to source, screen, and select Store Managers and store staff; participate in interviews and final hiring decisions.

Forecast staffing needs, manage roster effectiveness, and reduce time‑to‑hire and attrition.

Compliance & Procedures

Assist with building and completion documentation of compliance across:

Workplace Health & Safety (WHS), incident reporting, and store safety audits

Fair Work obligations (rostering, breaks, award compliance), equal opportunity

Privacy and data handling at POS

Anti‑fraud, cash handling, and loss prevention procedures

Maintain accurate SOPs, audit calendars, corrective actions, and training records.

Staff Training & Capability Uplift

Implement an end‑to‑end training framework: onboarding, sales fundamentals, service standards, product knowledge, VM, safety, and compliance.

Track training completion rates, certifications, and post‑training performance uplift; use blended methods.

Store Expansion Strategy

Co‑own the store growth strategy: market analysis, site selection criteria, payback/ROI modeling, and business cases.

Coordinate cross‑functional new store openings: timelines, capex, fit‑out, planograms/VM, staffing, training, and launch plans.

Lead post‑opening reviews and continuous optimization of footprint.

Cross‑Functional Collaboration & Stakeholder Management

Partner with Sales, Merchandising, Supply Chain, Marketing, Finance, IT, and HR to deliver outcomes.

Communicate performance insights and initiatives to executive leadership; manage vendor/landlord relationships as needed.

Skills & Experience

Core Competencies

Budgeting, forecasting, cost control, and commercial decision‑making.

People leadership: Assist Store Managers, performance management, succession planning.

Compliance & risk management: WHS, Fair Work obligations, cash handling, privacy, LP.

Data‑driven management: BI/analytics, converting insights into action.

Technical/Tools

POS and retail back‑office systems; workforce management/rostering tools.

Project management tools for NSO and expansion.

Application Questions

• Which of the following statements best describes your right to work in Australia?
• Do you have experience as an area or multi‑site manager?
• How many years of people management experience do you have?
• Do you have experience using Microsoft Excel?
• Do you have experience using point of sale (POS) software?
• How much notice are you required to give your current employer?