Operations Control Centre (OCC) Manager

at; Österreich; Vor Ort; EUR 47 000 - 62 000; Vollzeit

Zusammenfassung

A global aviation service provider is seeking a Manager Operations responsible for managing the Operations Control Centre. You will coordinate operations, ensure safety, and manage a team of workforce coordinators. Ideal candidates have experience in aviation and strong problem-solving skills. The role involves irregular shifts and focuses on quality and compliance.

Qualifikationen

• A few years of experience in a similar position and working environment.
• Strong problem-solving skill set and focused on continuous improvement.

Aufgaben

• Manage service levels and deliverables for our airlines.
• Key point of contact for internal and external customers on operational matters.
• Collaborate with the ramp manager to ensure smooth operation.

Kenntnisse

Experience in aviation

Strong problem-solving skills

Experience with management

Attention to detail

Willingness to work during irregular shifts

Jobbeschreibung

Job Summary

As Manager Operations, you are ultimately responsible for the execution of activities and daily management of the Operations Control Centre (OCC) at Brisbane airport. You are the point of contact on behalf of the management team for internal and external customers regarding operations and raising problems and progress of processes. Assisting in determining the correct and safe use of equipment and materials is a top priority, and you ensure that this is complied with.

Responsibilities

• Manage service levels and deliverables for our airlines, focusing on a safe working environment and assessing our teams on the platform.
• Key point of contact for internal and external customers on operational matters.
• Collaborate with the ramp manager to ensure smooth operation of services and scheduling.
• Develop optimal personnel planning, depending on the workload.
• Responsible for drawing up damage reports to freight and materials.
• Provide correct reporting of service progress, staff deployment, materials and special features on a daily basis.
• Ensure compliance with agreements regarding work instructions, leave and working and rest times.
• Submit proposals for the purpose of conducting an efficient operation.
• Ensure that quality is guaranteed and that the SLAs agreed with customers are complied with.
• Provide feedback to Resource Planners, Duty Managers, Operations Leaders and Manpower Planning on the effectiveness of planned rosters vs coverage on the day of operations.
• Manage a team of workforce coordinators and ensuring all resources are allocated appropriately.
• Oversee resourcing of all operations, KPI checks / billing, and daily operational activities to ensure productivity and efficiency.
• Oversee EA staff's fatigue levels and overtime.
• Continuously proactively identify the most efficient way to safely cover the work and meet our service objectives.
• Identify and make recommendations to improve safety, efficiency, performance and culture as they relate to both tactical resource planning and general operational matters.

Qualifications

• Experience in aviation and working for ground services.
• A few years of experience in a (similar) position and working environment.
• Experience with management.
• Strong problem‑solving skill set and focused on continuous improvement.
• Willingness to work during irregular shifts.
• Very strong problem‑solving skills and attention to detail.

What we offer

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at https://careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!

Residency Requirement

Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.