Operations and Systems Manager

at; Österreich; Vor Ort; EUR 39 000 - 51 000; Vollzeit

Zusammenfassung

An independent workplace investigation firm is seeking an energetic Operations and Systems Manager for their Brisbane office. This full-time role emphasizes technology and operations, requiring strong communication and administrative skills. The ideal candidate is a proactive problem solver with a passion for supporting others and an interest in systems administration. You'll be central to ensuring seamless office operations and tech improvements, while fostering a collaborative team environment.

Leistungen

Professional development initiatives

Flexible start date

City fringe location with on-site parking

Qualifikationen

• Demonstrated experience in Administrative Support or Systems Administration roles.
• Passion for supporting others through technology.
• Ability to manage multiple tasks efficiently.
• Excellent communication skills for empathetic support.

Aufgaben

• Act as the key contact for external IT support/providers.
• Centrally manage systems including Microsoft Suite and CRM systems.
• Provide first-line support and training to the team.
• Oversee systems compliance and data security.
• Manage matter processing and client invoicing.

Kenntnisse

Strong communication skills

High proficiency in Microsoft Suite

Experience with AI platforms

Strong organisational skills

Proactive problem solver

Attention to detail

Understanding of data security frameworks

Experience in office administration

Jobbeschreibung

Q Workplace Solutions (QWS) – one of Australia’s largest independent workplace investigation firms - is seeking an energetic and innovative individual to fill the newly created full-time position of Operations and Systems Manager at our Woolloongabba, Brisbane office.

About Us

QWS is an industry leader in workplace investigation services. Our team is trusted by law firms and leading employers to get to the crux of conduct concerns and workplace tensions to determine the facts. We specialise in conducting thorough and impartial workplace investigations, as well as offering a range of services, such as workplace reviews and advisory support, to help employers cultivate healthier workplaces.

Our national team of 20 legally trained investigators are highly skilled and committed to delivering the highest level of service to our clients. They’re also incredibly welcoming, kind and always appreciative of technical and administrative support services.

About the Role

This is a unique role where technology meets operations. As our Operations and Systems Manager, you'll play a central role in our business – ensuring our systems run seamlessly, our team is empowered with the right tools and training, and our office operations support our national team effectively.

Whether you're an experienced administrator with a keen interest in technology, or a tech-savvy professional looking to expand your operational skills, this role offers the perfect opportunity to make a significant impact.

You’ll enjoy genuine autonomy to influence outcomes while collaborating closely with QWS leadership and team members. If you have strong people skills and a passion for supporting others through technology, we want to hear from you!

Key Responsibilities

Act as the key contact for external IT support/providers

Centrally manage systems including Microsoft Suite, AI platforms, CRM systems, event booking platforms, and website support

Provide first-line support and training to the team

Proactively identify tech improvements and conduct regular training sessions

Share tech tips and tricks through team meetings and create 'how to' videos

Oversee systems compliance and data security

Operational Support

Support document management processes, including formatting and publishing

Manage matter processing, client invoicing, and matter related support

Oversee office operations, including phone and visitor management

Manage purchasing, building maintenance, and general team administrative support

Drive continuous improvement initiatives across tech and administrative processes

Skills & Experience

We are looking for someone with demonstrated experience in either Administrative Support or Systems Administration roles, with:

Strong communication skills and a passion for supporting others

High proficiency in Microsoft Suite, Microsoft 365 and Windows environments

Experience with and keen interest in systems/tools infrastructure and AI platforms

Strong organisational skills and ability to manage multiple tasks

A proactive problem solver, with attention to detail and a methodical approach to issue resolution, and the ability to identify tech gaps and implement solutions

Excellent communication skills for training and support (with the ability to support non-technical users empathetically) and client interaction

Understanding of data security frameworks and compliance

Proven ability to maintain strict confidentiality at all times

Experience in office administration

Experience in the legal/professional services sector is a bonus

Varied and challenging role

Excellent culture, friendly and collaborative and high performing team environment

Wellbeing initiatives – we genuinely care about our team

City fringe location with on-site parking

Professional development - dedicated 10% of time focussed on learning and growth

Flexible start date – with immediate start also available

How to apply

Please submit your cover letter and resume, outlining your relevant experience and suitability for this role. Only shortlisted candidates will be contacted.

We look forward to hearing from you!

Application Questions

• Which of the following statements best describes your right to work in Australia?
• Do you have experience in administration?
• Do you have administration experience in the legal services industry?
• What's your expected annual base salary?