Junior Customer Success Manager

Jobtailor; Wien; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Jobtailor in Austria seeks a proactive Client Success Partner to manage international hospitality client portfolios from onboarding to long-term retention. You will train clients, advise on the Chatlyn platform, and tailor AI configurations to match guest journeys.

You will document feedback, work with the team to improve the product, and maintain client data in HubSpot. Strong German and English communication skills are essential, with hospitality experience welcomed.

Qualifikationen

• Strong client-facing and consultative communication skills across phone, video, and writing.
• Proactive—able to share ideas early with the team and learn new topics quickly.
• Technical mindset with familiarity in system integrations (PMS, Meta, APIs).
• Experience with prompting and AI configurations is a plus.
• Fluent German and English, written and spoken.

Aufgaben

• Manage an international portfolio of clients across the full customer lifecycle from onboarding to retention.
• Lead trainings and advisory sessions; become expert in messenger tech, automations, and the Chatlyn platform.
• Translate client needs into tailored guest journeys, templates, and AI configurations.
• Identify optimization opportunities and help clients maximize software value.
• Maintain client data in HubSpot and keep teams informed about status.

Kenntnisse

Client Relationship Management

CRM Management (HubSpot)

System Integrations (PMS, Meta, APIs)

AI Configuration and Prompting

Hospitality Industry Knowledge

Tools

HubSpot

Chatlyn Platform

Jobbeschreibung

• You manage your international portfolio of clients across the entire customer lifecycle, from onboarding to long-term retention.
• You conduct trainings and advisory sessions and will become an expert in messenger communication, automations, and the chatlyn platform.
• You get to know hotels and their guests and translate this understanding into tailored guest journeys, templates, and AI configurations that fit each target audience.
• You identify optimization opportunities for your clients and actively help them get more out of the software.
• You are responsible for the success and satisfaction of your client portfolio.
• You maintain customer data in our CRM (HubSpot) and always stay informed about their status.
• You bring customer feedback into the team in a structured way and contribute to the ongoing development of our product and processes.

Requirements

• You have a strong sense for people, are communicative and consultative—whether by phone, video or in writing.
• You work proactively, share ideas early with the team and quickly get up to speed on new topics.
• You think technically: system integrations (PMS, Meta, APIs) are familiar to you.
• AI as a tool: with us you'll learn to translate a client's brand voice and guest needs into clear, functional AI configurations. Experience with prompting is a plus.
• You communicate confidently in German and English—both written and spoken.
• Ideally you know the hospitality industry from the inside and understand how guest communication works in practice. Career changers from hospitality are explicitly welcome.

Core Competencies

Demonstrates expertise in managing client relationships throughout the customer lifecycle, with a focus on optimizing software use and enhancing guest communication through tailored AI configurations. Proficient in CRM management and effective communication in both German and English.

Highest-signal resume keywords

• Client Relationship Management
• CRM Management (HubSpot)
• System Integrations (PMS, Meta, APIs)
• AI Configuration and Prompting
• Hospitality Industry Knowledge

ATS Optimization Keywords

Hard Skills

• Customer Lifecycle Management
• AI Configuration
• System Integration
• Data Management
• Optimization Strategies

Soft Skills

• Communication
• Consultative Approach
• Proactive Problem Solving
• Team Collaboration
• Adaptability

Industry Keywords

• Hospitality Industry
• Guest Communication
• Customer Feedback
• Training and Advisory
• Client Onboarding

Tools & Technologies

• HubSpot
• Chatlyn Platform