Enterprise SaaS Customer Success Manager

jrni; Lavamünd; Vor Ort; EUR 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Flexible working hours

Supportive environment

Varied, meaningful work

International team

Zusammenfassung

jrni is seeking a Customer Success Manager to implement and scale our platform for enterprise customers. You will own the management, support, and growth of organisations with demanding data-protection needs, acting as a key contact for shaping and delivering customer outcomes.

This role offers impact in a growing enterprise SaaS business with autonomy and collaboration across a dynamic, international team.

Qualifikationen

• Experience in customer success, key account management, IT consulting, or business development in SaaS.
• Fluent written and spoken German and business-fluent English.
• Structured, solution-oriented approach and ability to work through complex problems.
• Strong communication skills.

Aufgaben

• Own the full customer journey for your accounts from setup to go-live.
• Lead project management for enterprise customers.
• Maintain and grow customer relationships to build long-term partnerships.
• Identify cross-sell and up-sell opportunities that create value for customers and the business.
• Ensure high levels of customer satisfaction and retention.
• Communicate regularly with customers to understand and anticipate needs.
• Advise customers on new products and services.
• Partner with the support team to maintain high service standards.
• Handle support requests and conduct needs assessments.
• Deliver software demonstrations for prospects and during go-live.
• Work closely with marketing and growth teams.

Kenntnisse

Customer success

German & English

Structured problem solving

Communication

Organization

Digital tools proficiency

Account management

Tools

Slack

LinkedIn

Monday.com

Confluence

Loom

Microsoft Teams

macOS

Freshdesk

Jobbeschreibung

jrni is seeking a Customer Success Manager to implement and scale our platform for enterprise customers. You will own the management, support, and growth of organisations with demanding data-protection needs, acting as a key contact for shaping and delivering customer outcomes.

This role offers impact in a growing enterprise SaaS business with autonomy and collaboration across a dynamic, international team.