Customer Solutions Team Leader

at; Österreich; Vor Ort; EUR 60 000 - 80 000; Vollzeit

Zusammenfassung

A global finance business is looking for a Customer Solutions Team Leader to lead the Customer Retention Team. You will drive retention strategies and handle complex customer needs, while fostering a collaborative environment. The role requires over 5 years of experience in sales or relationship management. The company offers a competitive salary and flexible working options to enhance work/life balance, alongside a focus on personal and professional development.

Leistungen

Competitive salary

Flexible working options

Investment in personal and professional development

Promotions and internal moves support

Values-led business culture

Certified B Corp status

Qualifikationen

• 5+ years of experience in sales or relationship management.
• Strong coaching and performance focus.
• Ability to make sound decisions in a commercial context.

Aufgaben

• Lead and develop the Customer Retention Team to meet targets.
• Coach your team to deliver personalized customer experiences.
• Drive strategies for end-of-contract solutions and upgrades.
• Manage complex customer needs with creativity.

Kenntnisse

Proven sales or relationship management experience

Inspirational leadership style

Commercial mindset

Understanding of finance or hospitality industries

Collaborative, “one team” mentality

Jobbeschreibung

Be part of a fast-growing, highly successful global finance business that does things differently. Our finance product portfolio is a mix of established and new products that help hospitality businesses get started and grow. We are genuinely committed to helping our customers achieve their dreams, and we’ve already invested more than $2bn in the hospitality industry globally.

About this opportunity

As our Customer Solutions Team Leader, you’ll lead, coach and inspire the Customer Retention Team to deliver exceptional business outcomes for our customers and SilverChef. You’ll take ownership of customer retention performance, ensuring your team delivers creative and effective “save” strategies across end‑of‑contract solutions, returns, payouts and upgrades. You’ll also handle complex customer needs, provide coaching, and foster a culture of accountability, collaboration and success. This position will be based at our Head Office in West End, Brisbane and is available for commencement in January 2026.

In this pivotal role, you’ll:

• Lead and develop a high‑performing team to achieve retention and save targets
• Coach and empower your team to deliver personalised customer experiences
• Drive strategies for end‑of‑contract solutions, upgrades, and renewals
• Build strong internal partnerships to ensure operational excellence and growth
• Manage complex customer needs with creativity and commercial acumen

What you’ll bring:

• 5+ years’ proven sales or relationship management experience
• Inspirational leadership style with strong coaching and performance focus
• Commercial mindset and sound decision‑making ability
• Understanding of finance or hospitality industries (advantageous)
• A collaborative, “one team” mentality and approach

The perks

• We offer a competitive salary and a range of flexible working options to support a positive work/life balance for all our people
• SilverChef ranked #1 Top Inspiring Workplace in Australasia 2024 and among the top ten in the AFR’s Best Places to Work 2024
• We invest in your personal and professional development
• We are a high‑growth company focused on career development for our people – 19% of our people were supported to achieve a promotion, secondment, or internal move during FY2024
• We are a purpose and values‑led business, where the right attitude and behaviours are valued alongside performance, creating a vibrant, positive, and supportive workplace
• SilverChef is a Certified B Corp – part of a movement of businesses that balance profit with purpose

SilverChef provides a welcoming environment where our people can bring their authentic selves to work each day. We value diversity of culture, ethnicity, race, gender identity, nationality, age, colour, religion, disability, sexual orientation and beliefs – because diverse perspectives make for better decision‑making, enhanced problem‑solving and brilliantly creative teams.

Don’t miss out on this fantastic opportunity! Launch your next career chapter with SilverChef in Jan 2026. Apply now!