Assistant Venue Manager / Hospitality Manager

at; Österreich; Vor Ort; EUR 35 000 - 50 000; Vollzeit

Zusammenfassung

A dynamic family entertainment venue in Austria is seeking an energetic Assistant Venue Manager. This role involves driving operational excellence, leading a stellar team, and creating unforgettable experiences for families. The ideal candidate will possess strong food and beverage knowledge, exceptional customer service skills, and flexibility in a fast-paced environment. Join us to help create magical moments where families come together!

Qualifikationen

• Strong food and beverage knowledge.
• Exceptional customer service skills and professionalism.
• Ability to juggle multiple priorities.
• Financial savvy and budget management experience.
• Passion for creating joyful experiences.

Aufgaben

• Drive growth and boost EBITDA.
• Train and inspire the team.
• Manage operations and guest experience.
• Oversee health and safety protocols.
• Monitor profit margins and financial performance.

Kenntnisse

Food and beverage knowledge

Customer service skills

Budget management

Leadership

Team player mentality

Jobbeschreibung

Assistant Venue Manager / Hospitality Manager

🚀 Assistant Manager / Hospitality Manager Wanted for Area51!

Area51 isn't just another venue, it's where imagination takes flight, laughter echoes through every corner, and unforgettable memories are made daily. We're searching for an energetic, dynamic Assistant Venue Manager / Hospitality Manager , with a strong f'b background, who's ready to help us create out-of-this-world experiences for families and kids!

🌟 YOUR MISSION (Should You Choose to Accept It)

As our Assistant Venue Manager/ Hospitality Manager , you'll be the co-pilot driving our venue's success! You'll rotate through all departments, bringing fresh ideas, infectious energy, and operational excellence to every area. From epic birthday parties to smooth daily operations, you'll ensure every guest leaves with a smile and a story to tell.

Your impact will include:

Driving growth and boosting EBITDA

Leading, training, and inspiring our stellar team

Creating magical party experiences that families rave about

Managing operations like rostering, stock, and budgets

Being a culture champion who embodies our core values

Ensuring top-notch safety and service standards

A SNAPSHOT OF WHAT YOU'LL BE DOING

Leadership & Operations:

Roster and coordinate departments like a pro

Open and close the venue with military precision

Train, motivate, and coach your team to greatness

Conduct fortnightly one-on-ones with team members

Manage maintenance schedules and equipment standards

Guest Experience:

Handle customer feedback and resolve issues with finesse

Create celebration experiences that become cherished memories

Manage COGS and stock like a boss

Reconcile daily takings and work within budgets

Monitor profit margins and drive financial performance

Safety First:

Oversee all health and safety protocols

Manage accident reporting and analysis

Ensure compliance with policies and procedures

WHAT MAKES YOU PERFECT FOR THIS ROLE

You're a natural leader who thrives in fast-paced, family-friendly environments. You have:

Strong food and beverage knowledge

Exceptional customer service skills and professionalism

The ability to juggle multiple priorities with a smile

Financial savvy and budget management experience

A passion for creating joyful experiences

Energy, enthusiasm, and flexibility in spades

Team player mentality with a can-do attitude

HOW WE'LL MEASURE YOUR SUCCESS

EBITDA growth percentage

COGS percentage management

Gross profit margins

Team goal achievement

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as an Assistant Venue Manager?
• Do you have customer service experience?
• How many years' experience do you have in a training & development role?
• Which of the following First Aid accreditations do you currently hold?
• Do you have experience preparing work rosters?
• How many years' experience do you have as a food and beverage attendant?
• What's the largest size team you have managed?