AI Solutions Engineer (d/f/m)

hello again; Oberösterreich; Hybrid; EUR 54.000 - 66.000; Vollzeit

Zusammenfassung

hello again is seeking an AI Solutions Engineer (d/f/m) in Austria to bridge business goals with cutting-edge AI technology. You’ll turn behavioral data into scalable value, identify use cases, prototype models, and collaborate with product and development teams to evolve loyalty platforms into intelligent, measurable systems.

You will design AI-driven features, prototype rapidly, and ensure production-ready data pipelines while aligning with business objectives and stakeholder needs.

Qualifikationen

• Experience translating business needs into technical AI solutions.
• Hands-on experience with modern AI tools and APIs.
• Strong Python and data analysis skills.
• Practical understanding of ML foundations and predictive modeling.
• Experience with LLMs, prompting, RAG/grounding, and benchmarking outputs.

Aufgaben

• Identify, scope and translate business needs into AI solutions and product concepts.
• Analyze transaction data and build ML models for personalization (segmentation, churn, recommendations).
• Develop AI-driven features across the platform, including automated messaging and campaign optimization.
• Integrate LLMs into the product with RAG architectures and robust evaluation.
• Work with data pipelines and backend teams to productionize models.

Kenntnisse

Solution engineering

Applied AI

Python

OpenAI API

LangChain

Data analysis

LLM/GenAI

RAG/grounding

Tools

Pandas

OpenAI

Anthropic

LangChain

Jobbeschreibung

At hello again, we empower companies to build lasting customer relationships through a sophisticated digital loyalty solution. We run 1,000+ white-label loyalty programs across Europe, serving 17M+ end consumers in 28 countries. As we move into the next era of loyalty, we are looking for an AI Solutions Engineer (d/f/m) to bridge the gap between strategic business goals and cutting-edge AI technology, shaping the intelligent core of our platform.

In this role, you turn transaction and behavioral data into scalable business value. You identify strategic AI use cases, rapid-prototype modern models and pipelines, and work closely with product and development teams to move us from a “tool to run loyalty” to a platform that “runs loyalty - and proves it works.”

Your Tasks

• Use Case & Solution Design: Identify, scope, and translate business requirements and customer needs into concrete, actionable AI solutions and product concepts.
• Data Science & Machine Learning: Analyze behavioral transaction data and build/improve ML models for personalization – e.g. segmentation, churn prediction, and smart recommendations.
• Intelligent, Automated Features: Help develop AI-driven, personalized features across our platform, from automated messaging to smart campaign optimization.
• LLM Integration & Grounding: Integrate large language models into our product, establishing RAG architectures and robust evaluation to ensure reliable, high-quality output at scale.
• Data & ML Pipelines: Work with large-scale behavioral data, ensure data quality, and collaborate with backend teams to bring data pipelines and models reliably into production.
• Prototyping & Impact: Rapidly prototype with modern AI tools, validate ideas directly on real data, and run evaluations to prove the real-world business impact of AI features.

Your Qualifications

• Solution Engineering & Technical Consulting: Background in tech consulting, solution engineering, or applied AI where you translated business needs into technical solutions.
• Applied AI & Python Skills: Confident in Python (e.g., Pandas, basic ML frameworks) and hands-on experience using modern AI tools/APIs (OpenAI, Anthropic, LangChain, etc.) to quickly build working scripts and prototypes.
• Data Science & ML Foundations: Practical grasp of classical machine learning, data analysis, and predictive modeling on tabular/behavioral data – applied pragmatically, not purely academically.
• LLM & GenAI Foundations: Practical experience with modern language models – including prompting, RAG/grounding, tool use, and systematic benchmarking of AI outputs.
• Business & Impact Mindset: You naturally start with the “why” and the business value before writing code, prioritizing practical feasibility over pure research.
• Strong Communication & Alignment: Ability to communicate complex technical concepts clearly to both technical developers and business stakeholders.
• Proactive Working Style: A structured, solution-oriented, and self-directed approach to solving open-ended problems.
• Language: Professional English skills; German is a welcome plus.
• Location: You are ready to join our team on-site in Leonding or Vienna.

That’s waiting for you

• Frontier Topics from Day One: Shape our most strategic product initiatives - from Autopilot to our Intelligence Layer to autonomous, hyper-personalized communication.
• High Impact & Visibility: Play a central role in transforming strategic AI ideas into real, value-generating platform features used by millions.
• Growth & Mentorship: Advance your career in a culture of continuous learning, intensive onboarding, and proactive support.
• State-of-the-Art Tech: Work with a modern stack, modern AI tooling, and choose the hardware that maximizes your productivity.
• Flexibility & Hybrid Work: Enjoy a healthy work-life balance with flexible working hours and hybrid office options.
• Team Spirit: Join a cohesive, international team with numerous team events throughout the year, supported fitness memberships, and shared sports activities.

Let’s shape the future of digital loyalty together! We offer a base salary of € 60,000 gross per year, with a market-competitive overpayment depending on your track record and expertise.