Zoo Operations Supervisor

Emirates Park Zoo; Abu Dhabi; On-site; AED 111,600 - 167,400; Full time

Job summary

A leading zoo facility in Abu Dhabi is seeking an Assistant Manager – Zoo Operations to support day-to-day functions across outlets, gift shops, and ticketing counters. This role demands exceptional customer service and operational oversight to ensure a memorable experience for visitors while maintaining safety and compliance standards. The ideal candidate will have prior experience in operational management and team leadership.

Qualifications

• Proven experience in managing operations in a customer-centric environment.
• Strong interpersonal skills to train and motivate staff effectively.
• Knowledge of health, safety, and hygiene standards in operational settings.

Responsibilities

• Ensure exceptional customer service across all operational areas.
• Supervise daily activities at outlets, ticketing counters, and gift shops.
• Train and evaluate team members to uphold service standards.
• Monitor sales performance and inventory across units.
• Conduct regular inspections for cleanliness and organization.
• Ensure compliance with health and safety standards.
• Assist in budget control and revenue analysis.
• Liaise with other departments for support on events and promotions.
• Prepare reports on operational issues and sales.

Skills

Exceptional customer service

Operational management

Team leadership

Sales performance monitoring

Compliance knowledge

Job description

A leading zoo facility in Abu Dhabi is seeking an Assistant Manager – Zoo Operations to support day-to-day functions across outlets, gift shops, and ticketing counters. This role demands exceptional customer service and operational oversight to ensure a memorable experience for visitors while maintaining safety and compliance standards. The ideal candidate will have prior experience in operational management and team leadership.