Workshop Operations Lead

Elite Group; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

Elite Group in Dubai is seeking a Workshop Manager to oversee service and repair operations, ensuring efficiency, high-quality workmanship, and exceptional customer service. You will lead a team of technicians, coordinate shop workflow, and maintain safety and standards across all repairs.

Responsibilities include managing schedules, monitoring productivity, and maintaining detailed service records while coordinating with parts and warranty teams to ensure timely, accurate repairs and billing.

Responsibilities

• Supervise, mentor, and motivate technicians, mechanics, and support staff.
• Assign tasks, manage work schedules, and balance workload among team members.
• Conduct performance evaluations, provide feedback, and identify training needs for continuous improvement.
• Coordinate and oversee the workshop workflow, ensuring timely and efficient completion of repairs and services.
• Prioritize repair jobs based on urgency, customer needs, and available resources.
• Monitor and optimize productivity to meet or exceed targets.
• Implement and maintain high-quality standards for vehicle repairs and services.
• Conduct regular inspections to ensure dealership/manufacturer standards are met and rectify substandard work.
• Interact with customers to understand issues and provide accurate repair estimates.
• Maintain open communication with customers about status and additional repairs needed.
• Maintain detailed records of repairs, parts used, labor hours, and diagnostic findings.
• Complete repair orders and coordinate with service advisor and parts department for accurate billing and parts ordering.
• Manage workshop inventory, coordinate with parts department to restock parts, and monitor usage and obsolescence.
• Coordinate with warranty department to claim/approve repairs and verify received parts for accuracy and quality.
• Enforce safety protocols, conduct safety trainings, and maintain a clean, safe working environment.
• Communicate with suppliers regarding order status and pricing, and support cost control and profitability.
• Analyze financial reports and KPIs to identify improvement areas and implement corrective actions.

Job description

Elite Group in Dubai is seeking a Workshop Manager to oversee service and repair operations, ensuring efficiency, high-quality workmanship, and exceptional customer service. You will lead a team of technicians, coordinate shop workflow, and maintain safety and standards across all repairs.

Responsibilities include managing schedules, monitoring productivity, and maintaining detailed service records while coordinating with parts and warranty teams to ensure timely, accurate repairs and billing.