Workshop Manager | Al Futtaim Automotive | Trading Enterprises | CJDR

Robinson & Co (Singapore) Pte Ltd; United Arab Emirates; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player seeks a dynamic Workshop Manager to oversee daily operations and drive performance in the automotive sector. This role involves maximizing revenue through strategic target setting, ensuring compliance with standards, and fostering a culture of continuous improvement. The ideal candidate will possess strong problem-solving skills and extensive experience in after-sales management within automotive dealerships. Join a forward-thinking organization committed to empowering talent and enhancing customer experiences across the Middle East and beyond.

Qualifications

• 8-10 years experience in Automotive dealership After-sales.
• 3-5 years at a managerial level in the automotive sector.

Responsibilities

• Manage day-to-day workshop floor operations to enhance performance.
• Ensure adherence to the Fix It Right (FIR) process for timely vehicle delivery.
• Conduct performance management reviews and develop individual plans.

Skills

Strategic problem-solving skills

Proficiency in Microsoft Office

Proficiency in ERP systems

Education

Bachelor's Degree in Engineering

Diploma in Automotive or Mechanical Engineering

Job description

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Workshop Manager | Al Futtaim Automotive | Trading Enterprises | CJDR

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa. Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Our entrepreneurship and relentless customer focus enable us to grow and expand, responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers every day.

Overview of the role:

• The primary focus of this role is to manage the day-to-day workshop floor operations to drive performance by working with different departments and the distributor team to ensure the Fix It Right (FIR) process is followed and vehicles are delivered on time in excellent condition.

What you will do:

• Maximize the sold hours from After-sales operations to meet revenue performance objectives through target setting.
• Ensure adherence to the FIR program as per the distributor guidelines.
• Identify and manage FIR concerns, and set actions to close on set key performance indicators.
• Submit branch field technical reports as per the distributor standards.
• Plan, review, manage, and implement utilization, productivity, and efficiency of technicians and wash bay as per standard operating procedures.
• Review and manage quality control and address deviations to ensure recurrence through training and coaching.
• Provide on-the-job coaching and identify training needs.
• Conduct performance management reviews and develop individual development plans for employees.
• Promote associate engagement and conduct impact planning sessions.
• Oversee and manage recruitment as per capacity model.
• Ensure adherence to warranty processes, rules, and regulations as per the principal's standards.
• Ensure availability and maintenance of all tools and equipment.
• Ensure all technician tools and equipment meet the Principal's standard tools list.
• Manage wash bay product inventory and conduct monthly oil and consumables audits.
• Support the implementation of special projects to enhance customer experience.
• Manage facility to comply with brand corporate image standards and HSSE standards.
• Ensure 100% compliance with Standard Operating Procedures.

Required Skills to be successful:

• Strategic problem-solving skills.
• Proficiency in Microsoft Office and ERP systems.

What equips you for the role:

• Bachelor's Degree or Diploma in Engineering, preferably Automotive or Mechanical.
• 8-10 years overall experience with Automotive dealership in After-sales; of which a minimum of 3-5 years at a managerial level.
• Knowledge of Automotive dealer/distributor business processes.
• Experience with American Automotive brands is preferred.

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia, and Africa.

Our core business activities include distribution, manufacturing, leasing, and aftersales. We represent some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo, and RAM.

Driven by a customer-centric approach, we focus on innovation, quality standards, and value-added services for a diverse customer base, from motoring enthusiasts to fleet operators and contractors. Our mission is to lead in custom-made mobility solutions by delivering world-class omni-channel experiences.

We leverage local expertise and global trust to offer a comprehensive portfolio of mobility products and solutions, including passenger cars, SUVs, electric vehicles, high-performance motorbikes, and commercial vehicles.

Our 9,000-member team is committed to growth and career development. This is Al-Futtaim Automotive, where we empower talent to move forward.