Workforce Management Specialist

ARRISE; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading technology company in Ras Al Khaimah is seeking a Workforce Management Specialist to oversee workforce schedules and staffing. The role involves designing shift schedules, monitoring staffing needs, and assisting in employee onboarding. Ideal candidates should possess excellent organizational skills, a bachelor's degree in a relevant field, and proficiency in Microsoft Office. Benefits include accommodation, meals, and transportation allowance.

Benefits

Accommodation provided by the company

Meal program (One meal per shift)

Transportation allowance

Qualifications

• Excellent organizational skills required.
• Bachelor's degree in business management, Human Resources, or a related field is a plus.
• Proficient in Microsoft Office applications is necessary.
• Ability to manage multiple tasks and work in a team is essential.
• Strong verbal and written skills in English and Romanian are mandatory.

Responsibilities

• Design and plan daily and monthly shift schedules.
• Organize and implement staff rotation strategy.
• Investigate staffing needs and take necessary actions.
• Assist in new employee onboarding and orientation.
• Create and present reports for upper management.

Skills

Excellent organizational skills

Strong interpersonal skills

Strong analytical skills

Excellent communication skills

Teamwork and multitasking

Education

Bachelor's degree in business management or related field

Tools

Microsoft Office (Word, Excel)

Job description

Join us in Ras Al Khaimah, a great place to grow your career while enjoying a relaxed and welcoming lifestyle!

About Us

ARRISE is a leading supplier of player-favorite content to the iGaming industry. We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar with offices around the world, including Malta, Romania, India, Canada, and Bulgaria, we are a global team of over 4,000 talented individuals with decades of experience across multiple industries and professions.

Role description

The Workforce Management Specialist is responsible for continuously overseeing (24/7) workforce schedules and staffing to ensure smooth operations and compliance with our Workforce Management Guidelines. You’ll play a key role in monitoring monthly and daily shift coverage, verifying attendance, and ensuring that each team is adequately staffed and prepared for monthly and daily demands.

Responsibilities

• Design and plan daily and monthly shift schedules
• Plan, organize and implement staff rotation strategy
• Investigate company's staffing needs and take actions to staff accordingly
• Assist in new employee onboarding
• Create, present and submit reports for upper management
• Verifies work schedules for employees to ensure the appropriate number of staff is available for each work shift
• Creates and maintains daily staffing reports, which include verifying employees' work hours, requested time off etc.
• Inconsistencies and scheduling concerns are reported to management to address
• Along with scheduling and monitoring employee work schedules, assist human resources in a variety of ways as requested by HR department and Team Managers
• Assisting in the orientation of new employees, explaining the requirements of work shifts and hours, as well as training new employees on systems or programs used to report work hours
• Other administrative tasks and related duties requested by the direct Supervisor or Management.

Requirements

• Excellent organizational skills
• A bachelor's degree in business management, Human Resources, Law, or a related field is a plus
• Proficient in Microsoft Office (Word, Excel, etc.)
• Ability to work in a team and manage multiple tasks simultaneously
• Strong interpersonal skills and attention to detail
• Proficient in both verbal and written English and Romanian
• Excellent communication skills
• Willingness to work in an office-based shift system
• Strong analytical skills
• Ability to quickly resolve scheduling conflicts and staffing issues
• Adaptability to changing business needs and fluctuating workloads
• Capable of making critical workforce decisions under pressure.

Benefits

• Accommodation will be provided by the company
• Meal program (One Meal per shift)
• Transportation allowance