Workforce Management Lead — Vendor Ops & Regional Growth

Delivery Hero SE; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global delivery platform is seeking a Workforce Management Senior Specialist to enhance Local Shops operations. The role involves leadership in shopper management initiatives, operational improvement support, and detailed reporting documentation. Ideal candidates will have over 3 years in an operational capacity, with expertise in vendor operations and workforce management, alongside a data-driven approach to problem-solving. This opportunity is located in Dubai, UAE, offering a dynamic environment in a rapidly expanding sector.

Qualifications

• 3+ years of experience in an operational role.
• Strong knowledge in workforce management.
• Ability to document processes and guidelines.

Responsibilities

• Lead the expansion of shopper management initiatives.
• Support operations teams to improve metrics & success of vendors.
• Own reporting and process guides.

Skills

Vendor operational knowledge

Workforce management

Data analytics

Problem-solving

Job description

A global delivery platform is seeking a Workforce Management Senior Specialist to enhance Local Shops operations. The role involves leadership in shopper management initiatives, operational improvement support, and detailed reporting documentation. Ideal candidates will have over 3 years in an operational capacity, with expertise in vendor operations and workforce management, alongside a data-driven approach to problem-solving. This opportunity is located in Dubai, UAE, offering a dynamic environment in a rapidly expanding sector.