Wholesale Banking Client Tech Lead — Onboarding & Support

Rakbank; United Arab Emirates; On-site; AED 250,000 - 380,000; Full time

Job summary

Rakbank is seeking a senior Wholesale Banking Technology Client Support Lead in the UAE to build and scale a dedicated IT client support function for corporate banking. You will lead a high-performing team, own priority client relationships, and guide integration design, onboarding, and issue resolution across SWIFT, ISO 20022, and modern APIs.

The role combines technology, transaction banking, and client engagement, requiring hands-on expertise, strategic thinking, and strong business literacy

Qualifications

• Bachelor’s degree in a relevant field; 15+ years of banking technology experience preferred.
• Strong client onboarding and H2H integrations experience with corporate banking products.
• Proven track record in leading greenfield teams and managing client relationships.

Responsibilities

• Build and lead a new IT Client Support function for Wholesale Banking.
• Own the technical relationship with priority corporate clients and onboarding.
• Design and implement client connectivity models (H2H, API, file-based, SWIFT).
• Oversee onboarding, testing, go-live readiness, and ongoing support.
• Drive issue resolution with cross‑functional teams and maintain SLA discipline.
• Continuously improve onboarding, templates, and client experience.

Skills

Client onboarding

H2H integrations

Stakeholder management

Technical leadership

Client engagement

Communication

Problem solving

Education

Bachelor’s degree in a relevant field

Tools

SWIFT MT

ISO 20022

BAI2

SFTP/VPN/Certificates

Job description

Rakbank is seeking a senior Wholesale Banking Technology Client Support Lead in the UAE to build and scale a dedicated IT client support function for corporate banking. You will lead a high-performing team, own priority client relationships, and guide integration design, onboarding, and issue resolution across SWIFT, ISO 20022, and modern APIs.

The role combines technology, transaction banking, and client engagement, requiring hands-on expertise, strategic thinking, and strong business literacy