Wellness Experience Agent

The First Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality management company in Dubai seeks an experienced luxury receptionist for the Ciel Dubai Marina's spa. The ideal candidate will have at least 3 years' experience in a luxury hospitality environment, strong communication skills, and a guest-centric attitude. Responsibilities include managing reservations, guest check-ins, and promoting wellness services. This role promises a vibrant work environment and opportunities for professional growth.

Qualifications

• Minimum 3 years’ experience as a receptionist in a luxury hospitality, spa, or wellness environment.
• Strong knowledge of spa and fitness services is an advantage.
• Professional grooming and guest-centric attitude.

Responsibilities

• Welcome all guests in a warm, professional, and attentive manner.
• Manage reservations for spa treatments, fitness sessions, and wellness programs.
• Assist with guest check-in/check-out, billing, and payment processing.

Skills

Communication and interpersonal skills

Sales and upselling ability

Guest engagement

Tools

Booking/reservation systems

Microsoft Office

Spa software

Job description

Overview

Be part of an iconic hospitality landmark

Ciel Dubai Marina, part of IHG Hotels & Resorts’ prestigious Vignette Collection, is set to redefine luxury as the world’s tallest hotel. The First Group’s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

Job Description

Guest Journey & Service

• Welcome all guests in a warm, professional, and attentive manner.
• Manage reservations for spa treatments, fitness sessions, and wellness programs.
• Confirm, modify, or cancel bookings promptly and accurately.
• Provide information on spa services, fitness programs, membership options, and promotions.
• Assist with guest check-in/check-out, billing, and payment processing.
• Handle guest inquiries, feedback, and complaints professionally, escalating when necessary.

Operational Support

• Ensure the reception and lounge areas are clean, welcoming, and guest-ready.
• Coordinate daily schedules with therapists, fitness instructors, and attendants.
• Maintain accurate guest records, treatment logs, and reporting systems.
• Ensure compliance with SOPs for booking, cash handling, and data entry.
• Support the Spa Supervisor in administrative tasks and operational reporting.

Sales & Business Contribution

• Promote spa treatments, wellness programs, and fitness services to maximize bookings.
• Upsell and cross-sell wellness packages, memberships, and seasonal promotions.
• Drive retail sales by recommending products aligned with guest needs.
• Assist in achieving monthly revenue and sales targets.

Desired Skill & Expertise

Qualifications & Skills

• Minimum 3 years’ experience as a receptionist in luxury hospitality, spa, or wellness environment.
• Strong knowledge of spa and fitness services is an advantage.
• Excellent communication and interpersonal skills.
• Proficiency in booking/reservation systems and Microsoft Office; spa software experience preferred.
• Professional grooming and guest-centric attitude.
• Multilingual skills are an advantage.

Core Competencies

• Guest Engagement & Service Orientation
• Communication & Interpersonal Skills
• Sales & Upselling Ability
• Attention to Detail & Accuracy
• Team Collaboration