Wedding Specialist – Concierge Lead

Wedded.wonderland; Dubai; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A global wedding service provider is seeking a Wedding Specialist to lead their concierge service. You will work directly with couples to understand their needs and match them with the right venues and suppliers. Ideal candidates should have experience in weddings or hospitality, strong communication skills, and a passion for solving problems. This role offers a flexible working environment and the opportunity for career growth within a growing brand.

Benefits

Flexible working environment

Opportunity for career growth

Meaningful work helping couples

Qualifications

• Experience in weddings, events, venues, hospitality or client services.
• Strong communication skills, both written and verbal.
• High attention to detail and follow-through.
• Comfortable working with systems, CRMs, and processes.

Responsibilities

• Speak with couples to understand their wedding vision.
• Recommend trusted venues, planners, and wedding suppliers.
• Manage the concierge journey from first inquiry to introduction.
• Collaborate with internal teams to improve processes.

Skills

Experience in weddings, events or hospitality

Strong communication skills

Problem-solving

Attention to detail

Job description

Wedded Wonderland Global Luxury Weddings

Location: Remote / Hybrid

Type: Full-time

About Wedded Wonderland

Wedded Wonderland is a global platform connecting couples with the world's most beautiful wedding destination venues and wedding professionals.

We specialise in luxury cultural and destination weddings working with couples and businesses across more than 50 countries. Our role is to simplify wedding planning, connect the right people and create exceptional experiences.

We are now building and expanding our Wedding Concierge, a personalised service that helps couples find, compare and connect with trusted venues, planners and suppliers around the world.

The Role (In Simple Terms)

We are looking for a Wedding Specialist to lead our wedding concierge service.

You will be the person who:

• Speaks directly with couples
• Understands what they are looking for
• Matches them with the right venues, planners and suppliers
• Makes the process feel calm, organised and exciting

You are not expected to plan weddings yourself. Your role is to guide, connect and manage the journey.

What You’ll Be Doing

• Speak with couples (email, calls, messaging) to understand their wedding vision, budget, culture and location
• Recommend and introduce couples to trusted venues, planners and wedding suppliers
• Manage the concierge journey from first enquiry to successful introduction
• Work with our global network of wedding professionals to ensure a great experience
• Help improve how our concierge works by refining processes and systems
• Collaborate with our internal team (content, partnerships, sales)

Who This Role Is Perfect For

• Have experience in weddings, events, venues, hospitality or luxury service
• Love working with people and solving problems
• Are organised, calm under pressure and great at communication
• Enjoy matching people with the right solution
• Want to work in a global creative fast-growing business
• Care deeply about customer experience

You do not need to be a wedding planner but you should understand how the wedding industry works.

What We’re Looking For

• 35 years experience in weddings, events, venues, hospitality or client services
• Strong communication skills (written and verbal)
• Confidence speaking with clients and partners
• High attention to detail and follow-through
• Ability to work independently and manage multiple enquiries
• Comfortable working with systems, CRMs and processes

Why Join Wedded Wonderland

• Work with beautiful weddings and destinations worldwide
• Be part of a growing global brand
• Help build a new kind of wedding concierge
• Opportunity to grow into a senior leadership role
• Flexible working environment
• Meaningful work that genuinely helps couples