Wealth Adoption Specialist (Temporary 4 Months Outsource)HV

ADIB Group; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

ADIB Group in Abu Dhabi is seeking a Wealth Adoption Specialist to drive awareness, activation and adoption of Wealth products and digital platforms. You will handle outbound engagement, offer guidance on digital journeys, and support customer inquiries with a strong emphasis on service quality.

The role requires 6 months of related experience in customer service or telesales within banking/digital-product support, and the ability to track activity and outcomes using approved systems.

Qualifications

• Minimum 6 months of relevant experience in customer service, telesales, contact centre, banking, investments or digital-product support.
• Experience handling customer inquiries, complaints, follow-up activities and sales or adoption campaigns is preferred.
• Ability to explain digital journeys and product information clearly using approved materials.
• Strong customer-service and interpersonal skills.

Responsibilities

• Conduct outbound customer engagement and telesales activities across the approved Wealth product suite to support awareness activation adoption and funded investment opportunities.
• Explain product features, digital journeys and onboarding requirements using approved scripts, product materials and eligibility guidelines without providing investment advice or making suitability decisions.
• Record, classify and follow up customer inquiries, complaints, feedback, leads and call outcomes in the approved systems ensuring complete and accurate information capture.
• Follow up interested customers and pending opportunities in line with agreed contact plans, service standards and campaign priorities.
• Monitor customer responses, objections, recurring issues and reasons for non-adoption; consolidate insights and recommend opportunities to improve products, platforms, journeys and communications.
• Prepare accurate activity and outcome updates covering calls, customer responses, lead status, adoption conversions, inquiries, complaints and key customer insights.

Skills

Customer-service skills

Telesales / outbound calls

Explain digital journeys

Data capture & reporting

Data privacy & confidentiality

Organized & target-driven

Tools

CRM systems

Job description

Description

Role: Wealth Adoption Specialist
Location: Abu Dhabi
Role Purpose:
Member of the Wealth Management Platforms and Capabilities team responsible for increasing customer awareness activation and adoption of Wealth products and digital platforms. The role provides customer support conducts outbound engagement and telesales activities across the Wealth product suite follows up customer opportunities and service requests captures and analyzes customer feedback and coordinates with the relevant teams to support timely resolution. The role also requires working knowledge of Wealth platforms customer journeys and processes to provide accurate guidance and identify opportunities for service and adoption improvement.

Key Accountabilities of the role

• Conduct outbound customer engagement and telesales activities across the approved Wealth product suite to support awareness activation adoption and funded investment opportunities.
• Explain product features digital journeys and onboarding requirements using approved scripts product materials and eligibility guidelines without providing investment advice or making suitability decisions.
• Record classify and follow up customer inquiries complaints feedback leads and call outcomes in the approved systems ensuring complete and accurate information capture.
• Follow up interested customers and pending opportunities in line with agreed contact plans service standards and campaign priorities.
• Monitor customer responses objections recurring issues and reasons for non-adoption; consolidate insights and recommend opportunities to improve products platforms journeys and communications.
• Prepare accurate activity and outcome updates covering calls customer responses lead status adoption conversions inquiries complaints and key customer insights.

Demonstrate teamwork ownership and timely completion of assigned tasks and escape material customer conduct system or process issues to the designated manager.

Specialist Skills / Technical Knowledge Required for this role:

• Strong customer-service telesales communication listening and interpersonal skills
• Ability to explain digital journeys and product information clearly using approved materials
• Customer inquiry complaint objection and follow-up management
• Accurate call disposition lead tracking data capture and activity reporting
• Understanding of customer confidentiality data privacy conduct and escalation requirements
• Action-oriented organized and able to work in a target-driven environment while maintaining service quality

Previous experience:

• Minimum 6 months of relevant experience in customer service telesales contact centre banking investments or digital-product support.
• Experience handling customer inquiries complaints follow-up activities and sales or adoption campaigns is preferred.

Required Experience:

IC