Wallet Product and Operations Manager - UAE

Lever, Inc.; Abu Dhabi; Remote; AED 331,000 - 477,000; Full time

Benefits offered by this job

Work-from-home

Job summary

Binance is seeking an experienced Wallet Operations leader to oversee daily wallet activities, deposits, withdrawals, and uptime. You will coordinate network upgrades, monitor transactions, and liaise with regulators to ensure compliance across markets.

The role requires 8+ years in crypto wallet operations or related fields, deep knowledge of blockchain technologies, and the ability to navigate a fast-paced 24/7 crypto environment. Remote work options may apply.

Qualifications

• 8+ years in crypto wallet operations, blockchain infra, or compliance.
• Familiar with EVM, Polkadot, Cosmos, etc.
• Familiar with wallet infrastructure: nodes, signing services and wallet custody models.
• Excellent problem-solving and communication skills.
• Ability to thrive in a fast-paced, 24/7 crypto environment; calm under pressure.

Responsibilities

• Oversee daily operations of exchange wallets including deposits, withdrawals.
• Monitor blockchain transactions to ensure timely processing and uptime of wallets.
• Prepare monthly wallet balance and regulatory reports for audits and regulators.
• Review internal processes and automate workflows to enhance efficiency and user experience.
• Collaborate with Customer Support and regulators to resolve wallet-related inquiries and licensing needs.

Skills

Crypto wallet ops

Regulatory liaison

Blockchain infra

On-chain analysis

DeFi protocols

Wallet custody models

Communication skills

Problem solving

Tools

Nodes

Signing services

Hardware wallet

MPC

HSM

KSM

Job description

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities

• Wallet Management:
• Oversee daily operations of exchange wallets, including deposits, withdrawals.
• Monitor blockchain transactions to ensure timely processing and resolve delays or failures.
• Maintain operational uptime of exchange wallets.
• Coordinate and complete network upgrades, token events and testing with no issues.

Risk Mitigation & Compliance

• Prepared monthly wallet balance and transaction reports for regulatory submission to FSRA
• Monitor Internal Alerts and collaborate with internal stakeholders and external parties to react to incidents and implement safeguards.
• Continuously review existing risk and controls to prevent potential future impact to the firm or users.

Process Optimization

• Review internal processes and simplify or automate processes to enhance efficiency and users experience.
• Analyze competitor product and industry trends to identify potential product/process enhancements.

Cross-Functional & External Collaboration

• Work with Customer Support to resolve wallet-related user inquiries.
• Partner with Stakeholders across various departments to solve customer pain-points and enhance our productCommunicate and collaborate with regulators, auditors and external parties for licensing and other certifications as required.

Requirements

• At least 8+ years in crypto wallet operations, blockchain infrastructure, compliance or a related role.Had experiences in facing regulators would be a plus
• Familiarity with various blockchain technologies notwithstanding EVM, Polkadot, Cosmos, etc.
• Familiarity with on-chain analysis tools, DeFi protocols, and new projects.
• Familiarity with wallet infrastructure such as nodes, signing services and wallet custody models (Hardware wallet, MPC, HSM, KSM, Embedded Custody).
• Excellent problem-solving and communication skills.
• Ability to stay calm in pressure situations and make clear decisions with thorough impact analysis.
• Ability to thrive in a fast-paced, 24/7 crypto environment, passionate and self starter.
• Experience in Tradfi - Custody experience is a plus.

Why Binance

• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.