Waitertress

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a dedicated Food & Beverage staff member. The role involves greeting guests, taking orders, and ensuring satisfaction with both food and service. Candidates should have excellent communication skills in English and a proactive attitude. This full-time position requires attention to detail and the ability to multi-task. Interested applicants will work in a dynamic environment, ensuring a positive dining experience for guests.

Qualifications

• Strong communication skills in both written and verbal English.
• High attention to detail ensuring accuracy in work.
• Energetic and proactive attitude necessary for fast-paced environment.

Responsibilities

• Greet guests and present menu options.
• Take orders and manage cash transactions.
• Ensure guest satisfaction by responding to requests.
• Maintain cleanliness and proper dining experience.

Skills

Excellent communication skills in English

Attention to detail

Pro-active and energetic

Ability to multi-task

Knowledge of products/items in the outlet

Proficient in the use of Micros

Job description

Job Responsibilities

• Greets guests and presents them with the menu.
• Informs guests about the special items for the day and menu changes if any.
• Suggest food and beverages to the guest and also try to upsell.
• Take food and beverage orders from the guest on the order taking pads
• Obtaining revenues issuing receipts accepting payments returning the change.
• Performing basic cleaning tasks as needed or directed by supervisor.
• Filling in for absent staff as needed in any of the F&B department within the hotel.
• Punch in the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic less spicy etc Without egg etc.
• Communicate to the guest and provide assistance with their queries.
• Work as a team to get all the job tasks completed in any given time.
• Observes guests and ensure their satisfaction with the food and service.
• Promptly respond to the guest with any additional request.
• Taking guest feedback and encouraging guest to share their feedback on our social media platform e.g. Trip advisor Trust you etc.
• Maintaining proper dining experience delivering items fulfilling customer needs offering desserts and drinks removing courses replenishing utensils refilling glasses.
• Properly open and pour wine at the tableside.
• Adhere to grooming and appearance standards consistently.
• Understands and can communicate products and services available at the resort.
• Must have some familiarity with basic cooking knowledge.
• Help other areas of the restaurant such as answering telephones and completing financial transactions.
• Print closing report and drop the cash with the front office / accounts department.
• Tally the Credit Card settlements for the day with the batch closing report from EDC machine.
• Close the shift on the POS terminal.
• Other tasks that are assigned

Qualifications

• Excellent communication skills in English both written and verbal
• Trustworthy with attention to detail and high levels of accuracy in their work
• Pro‑active and energetic with a positive can do attitude
• Ability to multi-task with prioritization skills
• Knowledge of the products/items selling in the outlet
• Proficient in the use of Micros

Remote Work

No

Employment Type

Full‑time