Waiter/ Waitress (173721)

Shangri-La Hotels and Resorts; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Abu Dhabi is seeking a Waiter/Waitress to deliver exceptional guest service. Responsibilities include taking orders, serving food and beverages, and ensuring a clean dining area. Ideal candidates should have 1-2 years of experience in a hospitality setting and a high school diploma. Proficiency in English is required, and knowledge of other languages is a plus.

Benefits

Structured learning and development pathways

Competitive benefits and recognition programs

Colleague stay/travel perks

Qualifications

• 1-2 years of experience in Hotels, Fine-Dining restaurants, or Bars.
• Professional proficiency in English language.
• Proficiency in other languages is advantageous.

Responsibilities

• Welcoming guests and taking orders accurately.
• Serving food and beverages promptly.
• Maintaining cleanliness of tables and dining area.

Skills

Effective communication

Multi-tasking

Basic Food Knowledge

Language proficiency

Education

High School Diploma or Diploma in Hospitality Management

Job description

Waiter/Waitress

Shangri-La Group | Abu Dhabi, United Arab Emirates

Overview

Waiter / Waitress, you will provide excellent guest service by taking orders, serving food and beverages, and ensuring guest satisfaction. You will also assist with any inquiries or requests from guests. Additionally, you will maintain a clean and organized dining area to enhance the overall dining experience.

Key Responsibilities

• Welcoming guests with a pleasant smile, menu presentation and taking the orders accurately.
• Serving food and beverages by delivering orders to tables promptly and ensuring that everything is served correctly.
• Familiarity in using POS systems for order entry and payment processing.
• Maintaining cleanliness by keeping tables, utensils, and the dining area clean and organized throughout the shift.

About You

• Ability to clearly convey information, listen to guests, and respond to their needs effectively including understanding guest preferences and handling complaints gracefully.
• Capability on managing multiple tables and tasks simultaneously, ensuring efficient service.
• Basic Food Knowledge in understanding of menu items to answer guest inquiries and make recommendations.
• Willingness to collaborate with other colleagues and support each other to ensure smooth operations.
• 1 – 2 years of experience in Hotels, Fine- Dining restaurants or Bars.
• High School Diploma or Diploma in Hospitality Management is often required.
• Professional proficiency in English language.
• Proficiency in other languages will be advantageous.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.