Waiter and Waitress

RIXOS; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality brand in Ras Al Khaimah is seeking a Food & Beverage Service professional. The ideal candidate will have at least 1 year of experience in food and beverage service in an all-inclusive property. Responsibilities include serving items professionally, ensuring guest satisfaction, and utilizing a POS system. Secondary education is required, along with fluency in English and basic Russian knowledge. This role offers an opportunity to work in a dynamic environment while upholding service standards.

Qualifications

• Minimum of 1 year of food and beverage service experience in an all-inclusive property is required.
• Previous customer service and/or cashiering experience in the hotel industry is required.

Responsibilities

• Serve and clear food and beverage items in an unobtrusive and professional manner.
• Utilize the POS system to ring up sales and complete cash-out procedures.
• Ascertain guests’ satisfaction and handle any problems that may arise.

Skills

Fluency in English

Basic knowledge of Russian

Education

Secondary education

Job description

Job Description

• Read daily events, to acknowledge any VIP’s arrivals.
• Must know all menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked.
• Present children's menus when appropriate, and describe specials and alternative cuisine.
• Serve and clear food and beverage items in an unobtrusive and professional manner.
• Utilize the POS system to ring up sales, print checks, close checks and complete cash-out procedures.
• Carry trays, bus and reset tables with linen, china, glass and silver.
• Ascertain guests’ satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved.
• Follow cash and credit card procedures according to the guidelines of the accounting department.
• Maintain a clean, neat and orderly restaurant throughout service.
• Polish silver, refill salt, pepper and sugar, creamers, etc.
• Ensure that work station is stocked with appropriate condiments at all times.
• Report any guest comments regarding food and beverage to manager.
• Conscientious handling and maintenance of operating equipment.
• Learn and adhere to safety, sanitation and hygiene policies.
• Maintain good working relationships with colleagues, and all other departments.
• Maintain complete knowledge of all F&B services, outlets and hotel services/features.
• Perform opening/closing side duties as assigned and set all tables according to standards.
• Report to manager any kinds of deviation from set standard and procedures.
• Ensure that all service and storage areas are kept safe and clean.
• Help minimize waste, neglect, breakages and mishandling of supplies and equipment.
• Carry out light cleaning and maintenance of the outlet.
• Assist other Food & Beverage Outlets in their operations during peak hours if needed.

Qualifications

• Secondary education.

Experience

• Minimum of 1 year of food and beverage service experience in an all-inclusive property is required.
• Fluency in English and basic knowledge of Russian are required.
• Previous customer service and/or cashiering experience in the hotel industry is required.