Waiter/Waitress

SupportFinity™; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A hospitality company in Dubai is seeking a dedicated individual for a role that emphasizes personalized guest service. Responsibilities include monitoring service quality, overseeing food and beverage knowledge, and ensuring exceptional experiences for diners. Candidates should possess at least 2 years of experience in hotel operations and relevant educational qualifications. Good communication and customer service skills are essential to succeed in this position.

Qualifications

• At least 2 years of experience in hotel operations.
• Ability to upsell and cross-sell food and beverage.
• Knowledge of ISO 14001 is an added advantage.

Responsibilities

• Provide courteous, professional service to guests at all times.
• Monitor operating supplies and handle cash and credit card payments.
• Maintain grooming and hygiene standards.
• Host and serve guests to create exceptional experiences.

Skills

Customer service skills

Communication skills

Interpersonal skills

Food and beverage knowledge

Grooming and hygiene standards

Education

Degree or diploma in Hospitality or Tourism management

Job description

Organization

Hyatt Regency Dubai Creek Heights

Summary

To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift’s follow up and action is crucial.

Responsibilities

• To provide a courteous, professional, efficient and flexible service at all times, perform opening and closing procedures established for the Place of Work as assigned, monitor operating supplies and reduce spoilage and wastage, handle cash and credit card payments.
• To have a thorough understanding and knowledge of all Food and Beverage related services and products and to have the ability to recommend Food & Beverage combinations, to upsell and cross-sell.
• General responsibilities are to maintain a high standard of grooming and hygiene at all times, maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities that are assigned.
• Responsible to host and serve all guests, ensuring they have an exceptional drinking & dining experience; creating lasting memories and building relationships. You will bring our restaurant concepts to life by using your personal flair and style when interacting with our guests.
• Knowledge about ISO 14001 is an added advantage.

Qualifications

Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.