Waiter / Waitress

Dusit Thani Dubai; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is seeking a dedicated service representative to provide exceptional food and beverage services. The ideal candidate will have a minimum of two years' experience in a similar environment, possess a bachelor's or diploma in hotel management, and have strong English communication skills. This role emphasizes customer satisfaction and teamwork, ensuring an exceptional guest experience while upholding the hotel's brand values.

Qualifications

• Minimum of 2 years of experience in a 4- or 5-star hotel.
• Knowledgeable in various kinds of food and beverage.

Responsibilities

• Answers calls and explains menu items, making recommendations.
• Serves food and beverage in accordance with prescribed service standards.
• Checks with customers to ensure satisfaction and correct any problems.

Skills

Excellent English communication skills

Strong communication and interpersonal skills

Education

Bachelor or Diploma in Hotel Management

Job description

Job Description

PRIMARY RESPONSIBILITIES

Answers the call and explains menu items, making recommendations upon request. Provides explanations or clarifications of menu items to promote revenue. Serves food and beverage in accordance with prescribed service standards, emphasizing speed and accuracy. Assists in setting up and taking down tables and chairs, ensuring guests’ convenience with food settings. Checks with customers to ensure satisfaction and correct any problems. Collects food upon guest request or after a certain time to prevent odors or image issues. Cleans and maintains equipment, tools, fixtures, and service areas in assigned station. Keeps service station clean and stocked for prompt operation. Familiarizes with all outlet equipment and its proper handling. Assists co‑employees in food & beverage and other departments to foster teamwork. Reports incidents, complaints, lost items, breakage, and losses to the Rooms Service Supervisor. Generates additional revenue through upselling techniques. Attends briefings, meetings, and training organized by hotel management to develop service skills. Performs any other duties assigned by the immediate superior, contributing to guest satisfaction and hotel profit. Reports lines & communications to Captain / Supervisor / Outlet In‑charge. Relates to co‑employees within service, kitchen and other departments in job performance. Continuous learning through own IDP. Any other duties assigned by the superior. Accountabilities: represents Dusit’s brand and values at all times, establishes relationships, delivers an exceptional guest experience, promotes Thai graciousness, communicates and embraces the company’s culture, leads by example, and maintains confidentiality of all intellectual property and data.

JOB REQUIREMENT

• Minimum education: Bachelor or Diploma in Hotel Management.
• Minimum of 2 years of experience in a 4‑ or 5‑star hotel.
• Knowledgeable in various kinds of food and beverage.
• Excellent English communication skills, both written and spoken.
• Pleasant personality with strong communication and interpersonal skills.