Waiter Waitress

PALAZZO VERSACE DUBAI; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is seeking a dedicated individual to ensure the highest guest experience. Responsibilities include managing guest complaints and ensuring quality service standards. The ideal candidate should have at least 2 years in a similar role and a strong command of English, along with up-selling skills. Join a dynamic team focused on delivering exceptional service in a multicultural setting.

Qualifications

• Minimum of 2 years in a similar role in a 5-star international environment.
• Knowledge of HACCP.
• Experience working in a multicultural environment.

Responsibilities

• Ensure guests live the 'Ultimate Experience'.
• Handle guest complaints according to policy.
• Control usage of food and beverage items.

Skills

Excellent spoken and written English

Up-selling skills

Organizational skills

Ability to work with speed and efficiency

Education

High school Diploma/Hotel School Degree

Tools

Micros system

Job description

Overview

JOB SUMMARY

• Ensure guests live the “Ultimate Experience”.
• Provide hands-on support, direction and assistance to colleagues on all areas of their assigned duties ensuring highest levels of service and courtesy are provided to guests.
• Handle guest complaints according to policy.
• Ensure room/restaurant set up is according to set standard.
• Develop and maintain an elegantly appointed environment, with superior colleagues, dedicated to an attentive, distinctive experience for all dining periods.
• Perform opening and closing duties as when required ensuring that the outlet will be ready for the business opening.
• Ensure the correct and consistent service techniques for various meal periods is done.
• Anticipate, in advance, all materials and supplies and assure their availability.
• Control usage of all food and beverage items and appropriate usage of equipment, tools and service equipment.
• Understand all food and beverage items offered, including ingredients, methods of preparation and proper service.
• Promote good public relations and handle complaints or concerns of guests.
• Utilize the computer system in ringing, printing and closing checks as well as shift reports.
• Respond properly in any hotel emergency or safety situation.
• Identify guest preferences and communicate with the teams.

Candidate Profile

• High school Diploma/Hotel School Degree.
• 2 years minimum in a similar role in a 5 * international environment
• Up-selling skills training, HACCP.
• Knowledge of Micros system
• Excellent spoken and written English
• Experience working in a multi cultural environment.
• Organized and well planned.
• Able to work with speed and efficiency throughout maintaining positive attitude.