Waiter

Wyndham Hotels and Resorts Inc; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a dedicated Waiter to deliver exceptional service to restaurant guests. Responsibilities include greeting guests, presenting menus, taking orders using a POS system, ensuring satisfaction, and maintaining cleanliness. Ideal candidates will possess a positive attitude, excellent grooming standards, and the ability to efficiently manage guest inquiries. This role offers an opportunity to excel in a vibrant dining environment.

Qualifications

• Ability to communicate effectively with guests and kitchen staff.
• Strong attention to detail is required for order accuracy.
• Must adhere to health & safety, and hygiene regulations.

Responsibilities

• Present menus and recommend items based on guest preferences.
• Take and process orders accurately using POS.
• Ensure guests' satisfaction throughout their dining experience.
• Maintain cleanliness and tidiness of dining area.
• Handle payment transactions reliably.

Skills

Exceptional service delivery

Complaint resolution

Teamwork

Flexibility

Tools

POS system (Micros)

Job description

SUMMARY

The Waiter is responsible for providing outstanding service to restaurant guests. This includes presenting menu options, offering recommendations when needed, serving food and beverages, and addressing any guest inquiries.

KEY RESPONSIBILITIES

• Greet and seat guests as they enter the restaurant.
• Present menus, answer questions about menu items, and offer recommendations.
• Take accurate food and drink orders using a POS system (Micros).
• Communicate with the kitchen about the orders and be very clear about special wishes of guests.
• Ensure timely delivery of meals and drinks.
• Check in with guests to ensure satisfaction with their meal and provide additional assistance as needed.
• Process payments, issue receipts, and handle cash or card transactions.
• Keep tables clean and ensure the dining area is tidy at all times.
• Follow all health & safety, food safety and hygiene regulations and hotel procedures.
• Keep track of the stock and supplies in the restaurant and communicate where there might be a shortage like linen, glass work, etc.
• Support opening and closure procedures.
• Takes reservations in cooperation with the supervisor and hostess/host if necessary due to special requests of the guest.
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Ensure that Food and Beverage orders are of a consistently good standard and delivered in a timely manner.
• Any other reasonable duties assigned by hotel management.

It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.

KEY COMPETENCIES

• Exceptional service delivery
• Efficiency of service
• Complaint resolution
• Teamwork
• Flexibility
• Reliability
• Positive body language
• “Can do” attitude
• Excellent grooming standards