VP of Digital Service Delivery & ITSM Excellence

Emirates Water & Electricity Company; Abu Dhabi; On-site; AED 500,000 - 700,000; Full time

Job summary

A utility provider in Abu Dhabi is seeking a Vice President for Service Delivery to oversee ICT services and ensure high-quality, reliable performance. This pivotal role focuses on managing service desk functions, leading incident resolution, and engaging with stakeholders to align IT services with business needs. The ideal candidate will have extensive experience in service management and a proven track record in leadership within regulated environments, driving continuous improvement and supporting local energy transition initiatives.

Qualifications

• Extensive experience in service management.
• Demonstrated leadership in regulated environments.
• Expertise in aligning IT services with business needs.

Responsibilities

• Oversee ICT services to ensure reliability and quality.
• Manage service desk functions and lead incident resolution.
• Engage stakeholders for alignment of IT services with business objectives.

Skills

Service management

Leadership

Stakeholder engagement

Continuous improvement

Job description

VP of Digital Service Delivery ITSM Excellence • Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

A utility provider in Abu Dhabi seeks a Vice President for Service Delivery to oversee ICT services and ensure high-quality, reliable performance. This role will manage service desk functions, lead incident resolution, and engage with stakeholders to align IT services with business needs. Ideal candidates should have extensive experience in service management and leadership required for a regulated environment, driving continuous improvement and compliance while supporting Abu Dhabi's energy transition initiatives.