VP of Client Success

SoftServe; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading digital services and consulting company in the United Arab Emirates seeks a seasoned professional to lead client development and drive strategic growth. The successful candidate will possess over 5 years of leadership experience in the IT sector and excelling in client-facing roles. Responsibilities include designing strategic plans in partnership with clients, managing account strategies, and facilitating business growth initiatives. Join a dynamic team to make impactful contributions and benefit from performance-based incentives.

Benefits

Performance-based bonuses

Leadership Development programs

Collaborative work environment

Qualifications

• Strong leadership with over 5 years of experience in IT.
• Experience leading client-facing organizations in software.
• Ability to recognize market trends affecting the company.

Responsibilities

• Drive client development and growth for specified clients.
• Design strategic plans aligned with long-term client goals.
• Collaborate with sales and marketing teams for business growth.

Skills

Leadership

Client relationship management

Strategic thinking

Effective communication

P&L management

Job description

WE ARE

SoftServe is a dynamic digital services and consulting powerhouse, founded in 1993. With over 2,000 projects across the USA, Europe, APAC, and LatAm, we empower clients, including ISVs and Fortune 500 companies, to transform and optimize their business strategies. Our diverse team embodies authenticity and innovation, crafting technology solutions that inspire progress.

IF YOU ARE

• Strong in leadership roles with over 5 years of experience in the IT industry, managing P&L effectively
• Experienced in leading client-facing organizations in software or related industries for 3+ years
• Proficient in using engaging presentation and written communication skills with senior clients
• Competent in developing strategies for client growth and account development plans
• Skilled in formulating objectives, setting priorities, and implementing plans consistent with SoftServe’s long-term interests in a global environment
• Capable of capitalizing on opportunities and managing risks effectively
• Effective as a professional who establishes rapport easily and puts others at ease
• Adept at developing long‑term relationships and networks both internally and externally
• Talented in winning others over by using a variety of tactics tailored to the audience
• Confident with convincing others of the merits of ideas and proposals
• Familiar with and applying business concepts and principles
• Aware of recognizing economic, financial, market, and industry trends that affect SoftServe
• Driven to set challenging goals, focusing effort on the goals, and meeting or exceeding them
• Capable of developing foresight into industry shifts and leveraging them for strategic advantage (nice to have)

AND YOU WANT TO

• Drive client development and growth for specified client or group of clients
• Develop, monitor, and execute account strategy and account development plans
• Contribute to clients' success by actively participating in strategy sessions
• Collaborate with clients to design strategic plans aligned with their long‑term goals and objectives
• Identify growth opportunities and develop strategies to expand business within existing clients or a set of clients
• Work with the team to maximize profitability within client accounts and identify new opportunities for business expansion
• Develop new engagement strategies and models to elevate business with the client
• Collaborate with sales, partnership, and marketing teams to drive business growth
• Establish relations with SoftServe external partners such as AWS, Google, Microsoft, NVIDIA, and others, and build joint account development plans

TOGETHER WE WILL

• Be Game Changers who represent our best talent, top contributors, and creative minds in the annual SoftServe Awards
• Work with a diverse team of professionals in a collaborative enterprise environment
• Create an exceptional customer experience and impact the company's global success and be recognized by Customer Hero Program
• Boost leadership skills with managerial competencies with Leadership‑Development programs that enable emerging and mature leaders to deliver more value
• Gain performance‑based bonuses and incentives