VP, Customer Success & Growth — Strategic Expansion

Mobileum; Dubai; On-site; AED 400,000 - 600,000; Full time

Job summary

A global telecommunications solutions provider in Dubai is seeking a Vice President of Customer Success & Growth to drive client expansion and enhance customer experience. The ideal candidate will have over 10 years of experience in strategic sales within telecommunications or tech sectors, with strong leadership and communication skills. This role involves engaging with senior stakeholders and collaborating with internal teams to deliver value and achieve business outcomes.

Qualifications

• 10+ years in strategic sales or account management, engaging with C-level executives.
• Experience in telecommunications, SaaS, or tech sectors.
• Desirable experience in fraud management, network security, or roaming.

Responsibilities

• Drive expansion within key accounts and identify new business opportunities.
• Build relationships with C-level executives, securing buy-in for initiatives.
• Coordinate engagement across teams to enhance customer experience.
• Monitor KPIs related to product utilization and customer satisfaction.

Skills

Customer relationship management

Strategic sales

Cross-functional leadership

KPI definition and tracking

Communication and presentation skills

Education

Bachelor’s degree in Business or Technology

MBA

Job description

A global telecommunications solutions provider in Dubai is seeking a Vice President of Customer Success & Growth to drive client expansion and enhance customer experience. The ideal candidate will have over 10 years of experience in strategic sales within telecommunications or tech sectors, with strong leadership and communication skills. This role involves engaging with senior stakeholders and collaborating with internal teams to deliver value and achieve business outcomes.